Tài Khoản Khách
ngày 28 tháng 8 năm 2024
I’ve never been so appalled by a hotel in my entire life. The hotel Flamingo is an absolute disgrace and should be avoided at all costs. My stay was not only horrendous, but it worsened my already fragile health. I’m currently battling cancer, something I made clear to the staff, yet they neglected me and ignored my desperate pleas for help. Despite sending clear evidence of the numerous issues I faced during my stay, the hotel didn’t bother to get back to me. It’s as if they couldn’t care less about the well-being of their guests. The level of neglect was shocking, especially considering the fact that I was unwell and under treatment. To make matters worse, the staff were incredibly rude, unprofessional, and completely unhelpful. They showed no empathy or care, even after knowing my condition. It felt like they were going out of their way to make my stay as miserable as possible. Our room was an absolute disaster. The shower was broken, and every time we used it, water flooded the bathroom floor. I called reception multiple times to send someone to clean up the mess and repair the shower, but they only bothered to come a day later, long after the situation had become unbearable. The hotel’s facilities were in a deplorable state. The steps of the swimming pool were broken, the rail was loose and extremely unsafe, the toilet seat was broken, the toilet paper rolls were falling apart, and to top it all off, the towel provided in our room had blood and poo stains on it. It was beyond disgusting and completely unacceptable. I went on this trip with my family, and all of us were extremely disappointed and upset. This holiday was supposed to be a break for us, but instead, it turned into an extremely stressful ordeal. The situation was so unbearable that I had to purchase an extra ticket and return home after just two days, losing precious time and money. The environment at the hotel was so distressing that I had no choice but to leave for the sake of my health. The food was atrocious. The tea was cold, the quality of bread was very low, and most items were finished, even when we went early on the second day. There was no proper room cleaning, and the pool was absolutely disgusting, filled with hair, sand, and reeking of urine. It was so filthy that it was completely unusable. To add insult to injury, I booked this trip through Love Holiday, and I can’t stress enough—do not trust them. After multiple emails and calls to report my issues, they didn’t even bother to respond. They left me and my family stranded, forcing me to buy an extra ticket to get back to London. Their lack of support was infuriating and only added to the nightmare of this experience. The Flamingo Hotel is the epitome of neglect and indifference, and Love Holiday is no better. Both showed no care for their customers, and their behavior was appalling. I wouldn’t wish this experience on my worst enemy. Do yourself a favor and stay far away from this place—and from Love Holiday.
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