Tài Khoản Khách
ngày 16 tháng 12 năm 2022
What an adventure… We arrived earlier this afternoon at a pre-determined time with the hotel during the midst of our HONEYMOON. The hotel was aware of this, and we had paid extra for champagne. Check in was between 2:00 and 4:00 and we let them know we would be there at 3:00. We arrived several minutes after 3:00pm. You would have expected the room to be cleaned and checked… When we arrived, the exceptionally kind front desk lady led us to our room. Once she left, we walked up the stairs, checked out the top floor, and checked out the beautiful, tiled bathroom. Once these areas were appreciated, we laid down in the bed and pulled out our Kindles for a rest before we were planning to walk to the beach. Each bed has a mosquito/bug net covering the entirety of the outer section of the four-poster bed. After about 10 minutes of laying down, and within half an hour of arrival, with my wife laying in the bed next to me, I looked down to my left, where one’s feet would go the FIRST time you would stand up. There was a DEAD spider, with the body the size of an American silver dollar coin. For non-Americans, about two inches side to side. Legs were extra. (According to a google search, the spider was likely a Brazilian wandering spider or a Brown recluse, neither are one that you want to bite you, let alone your child) I wish I could add a photo to this review, but we promptly packed our bags and ran to the car. We pulled up to the front desk to explain our situation, incredible frustration, and disappointment with the supposed exceptional “beach” house within the Treehouse complex. I was then introduced to the owner of the resort. Not only was the owner fairly dismissive of our concerns, he explained that we are indeed in Costa Rica (we know). However, our concern was the absolute lack of cleaning, awareness of our arrival, and the giant dead spider within the confines of the supposed safe mosquito net. As this was our very first day on the property, and within 30 minutes of arrival, the owner offered to switch us to another unit for which he explained “would not have spiders”. However, our trust was broken. They did not offer any type of compensation, and likely a response to this will be about how “accommodating” they were. That is a lie. Also, we are aware that there are spiders in the jungle of Costa Rica. We expected this. We were not expected DEAD spiders within our mosquito protected sleeping area. We have since gone down the road to Le Chameleon, which is not only clean, but has the air of an enterprise which has basic cleaning policies. I cannot imagine having children touch or come into contact with dead giant spiders within the confines of a mosquito net, let alone on our honeymoon. What a disappointing and pathetic location. I would have expected this in the outback of the Serengeti (where my wife and I have camped on a safari), not a $300+ a night hotel on the beach coast of Costa Rica. We will be disputing this with our credit card as th
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