Casa Cupula Luxury Lgbt Boutique Hotel

Came out for the Saturday pool event — the host and the show were definitely the highlights! Super creative with great energy, interactive games, and an all-around fun atmosphere. Unfortunately, the bar was a different story. It felt disorganized and messy, and the cocktails were subpar. The server had a really unpleasant attitude. We left a $6 tip for four drinks, and he actually told us it wasn’t enough, which made the situation very uncomfortable. To top it off, his uniform was messy and had food stains, which didn’t exactly inspire confidence. Honestly, the service didn’t warrant an exceptional tip, and the way it was handled left a bad impression. Overall, the event has potential, but they seriously need to invest in staff training — both in customer service and basic bartending skills.

I’m very torn about how to evaluate Casa Cupula. I’m probably in the 3.5/5 range truthfully. Allow me to highlight some pros and cons of our experience in the Penthouse Suite. My husband and I chose Casa Cupula for our 10th anniversary (and also my own birthday). We booked the Penthouse Suite. Will focus on positives first: 1) staff are very friendly - Eduardo, Osvaldo, and Saul in particular. we both felt treated so well, especially at the pool and restaurant. These were high points. 2) restaurant is pretty good - had a reliably good breakfast every day and a few lunches as well. 3) views are spectacular - great views from any ocean-facing vantage point. 4) pool and parties are great - they have a solid weekend entertainment program and the host Lalo is so much fun. Fun games, handsome dancers, and a very friendly vibe. 5) Rooms are to a fairly high standard - we started with a vista king for the first few nights. Very good room and we felt we would have been happy there the whole 7-night stay but we moved to the Penthouse on the 2nd night (we had kind of a dual booking). Penthouse has so much space, well appointed, including a private pool and rooftop, as well as a private hot tub. My husband and I slept like babies in the very comfy beds. There are some definite challenges as well with the hotel: 1) Pricing - We met a few people also staying at the hotel and it was clear that we were significantly overcharged for our room. We had friends in a suite on the other side of the hotel who paid about 33% less than we did per night. You really have to price shop a bit - and keep an eye out for pricing specials. We booked last April 2024 for this trip and that was probably too early. There are so many awesome places to stay in PV and realizing the pricing issue, it was clear that we ourselves have to become smarter buyers. They charge $90 for an airport transfer - well, there was a guy waiting for me at the airport, who just dumped us into a curbside taxi which dropped us off at the WRONG hotel. So we had to pay more money to get another taxi to the hotel. And at reception, there was no real apology or something nice like: “let me get you a round of drinks on us” or just some nice gesture. What we got was “oh they had the detailed instructions” - and it made it sound like it was not their fault. Who cares whose fault it is, just turn it into an opportunity to show your service level. You know? 2) Mildew/Smell - There was quite a strong mildew smell in our room. We think this is due to the washer and dryer in the room. It’s fantastic to have a washer and dryer, but they have to be cleaned and maintained. The smell was not enough to ruin our experience but it was notable when you walk into the room. It did not make us want to use the washer/dryer. 3) Service - This is such a tricky one and perhaps our expectations were just not in the right place. Here is our thinking. We booked a Penthouse Suite, we are at a ‘boutique’ hotel, the reviews on Trip

Traveled solo and have always wanted to try Casa Cupola. I was not disappointed and was very impressed with the staff, my room and the many amenities provided. Had a large lanai/balcony to relax on and enjoy the views. Bar/restaurant service was outstanding as were the pool parties/Sunday brunch. Overall, a very relaxing experience. Thank you Jose and Simon for being the very best you can be. Already booked my next stay…..