Secrets Vallarta Bay

Staff and service was excellent. Food was good usually except for a couple of restaurants that missed the mark. The fish at Oceana was overcooked and dry. Tepenyaki restaurant was good, but the chef cooking the food started out with a very sharp long tined fork flying across the grill at a man seated beside it. The chef picked the fork up off the floor and did not clean it before using it. The flames were very hot and close to we who were seated around the grill. I was not comfortable with that. Our room 1814 had a very leaky shower that caused water to seep out all over the floor and to run a long way toward the bed. There was noise from a construction area behind our room that started every evening around 11 - 12 pm. It was loud beeping and crashing noises. Beach vendors were annoying with their constant approaches toward us to sell their goods as we sat under umbrellas by the pool. Entertainment was sparse in the evenings. For the price paid to stay here, I expected better entertainment in the evenings.

Wow. We stayed a couple nights here looking for a relaxing place to workout, play tennis, sit/drink by the pool, enjoy some good food - and this checked all the boxes. The people and staff here are so kind and wonderful - impressively most are bilingual and english accommodated. We loved the various dining options across both Secrets & Dreams sides - incuding the cafes that serve yummy snacks and drinks. The pools are plenty, clean, beautiful, great places to chill - and the swim up bar is so fun. Through ******* we got a free upgrade and we couldn't be more grateful for the ocean view & waking up to the sounds of soft waves crashing. The gym is AMAZING - the tennis court was quite fun (interesting texture, immitated clay we think). Thank you for a wonderful stay, relaxing and refreshing. Beautiful luxurious property - Secrets side is calming and spa-like. We are so grateful to your kind staff for treating us so wonderfully!

The property was beautiful and well maintained. The staff was friendly and very helpful.

The people who work there are what makes this place worth returning to. What I didn't like was even though we booked a VIP room, it didn't feel like the service was at that level.

As an ******* gold member that was told to mention upon check in I was denied because I needed to be a platinum ******* member. My ocean view I paid for was blocked by palm trees. The biggest view I got were the people in their private pool going at it which was very uncomfortable. The shower leaked underneath the door and didn’t drain causing the entire area to be soaked. Ruined one of my outfits. The toilet made sounds the entire time making it hard to sleep at night. We had a 6.2 earthquake and there was no follow up from the team to ensure everyone was ok or what to do.

I was NOT prepared for the persistent push from the staff sitting next to the Concierge desk to sign up for a membership by listening to a 90 minute speech! If I agreed to listen to the speech, I would be awarded the excursion at a discounted rate. I wasn't aware that this was part of Expedia's vacation package. I was inquiring about excursions and the staff was very misleading and confusing about what they were offering and what the requirements were. A lot of trickery (bait and switch) and the language barrier added to the confusion. I did not attend the 90 minute membership buy-in speech and I will never stay at Secrets again. Additionally, I will not purchase another vacation package from ******* again. Hotel stays are okay but certainly not a vacation package....