Sheraton Buganvilias Resort & Convention Center

Pros: - Good location - Huge rooms - Close to Malecon Cons: - Too crowded - Noisy - Only real option for lunch is their buffet place - Pool is not clean - Time share - Staff could be a little more friendly - Buffet is too busy/crowded We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.

設施：位置在海灘旁很方便，但沙灘比較粗糙 環境：環境還好 服務： 服務有些滯後，早上錯過打掃房間的時間後，下午要通知兩遍才來打掃，而且每日的咖啡也不及時補，打電話要才給，軟件不符合這個級別的酒店標準

Excellent staff at the Sheraton especially Juan and Erica in the breakfast service , you couldn't find any more better service in any location. One complaint I have is the availability of ATM's at the Hotel , the type of ATM would not let me access my Canadian Accounts and we had to make 30 minute trips to the closest ATM. Its an International Hotel and this Banks ATM is unacceptable.

As advertised. Good property, well kept. Food options at time limited at restaurant. Pool and beach access was great. Clean rooms, nice shower in the room.

Great resort food was great the couple options for the pool is great with awesome employees there. Steps away from the beach provides a great option as well for walking and relaxing

The best thing was the spa. They had a water relaxation for I believe 690 pesos or around $30-$35. You got to go to the Jacuzzi, steam room, sauna, relaxation pool, hydrotherapy, and cold plunge. You could spend as long as you wanted. I didn’t have any luck with the food. The pizza was terrible. It didn’t matter which restaurant on the property it was the same and it was terrible. I don’t think I’m gonna eat another chicken quesadilla for six months. The staff was nice, but the unfortunate thing is right when you check in someone comes to greet you to tell you about the restaurants, but they’re actually trying to get you to sign up for a timeshare conference. They’ll try to get $20 from you to sign up and you kind of caught off guard. They’ll hound you the whole time you’re there if you don’t do it. They do have pesos at the front desk but they run out and then they don’t get more pesos till around 11 or 12 in the afternoon. Overall, it was a decent place but I would prefer to stay closer to Marina Vallarta next time I go.