The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Hotel appeared beautiful. Then you get to your room which are in need of renovations. Why I gave a 1 in cleanliness was the ceilings had what appeared to be mold, and so did the bed sheets. There was no hot water and the fully stock bar was anything but full. Would not recommend this hotel to anyone.

We booked this property for just one night before we checked in to our regular week location. We always try a different property for a night the day we arrive. Was disappointed with our experience overall. The Good: Omar and Alexis at the pool were great servers and were on point for our afternoon at the pool. The sunset was amazing from the beach. The bad: The location of the property is tricky, as the entrance is buried in the back with a very tight drop off area. When we arrived there were 100's of bags waiting to be taken to rooms, which seemed clear our room would not be ready either. It was not. The property is older and tired. There is construction going on all day next door that is loud most of the day by the pool and main buffet. The servers in the buffet must have thought we were invisible as they walked by us 10 times before finally asking what we wanted to drink. The food was "just ok". The Rooms were tired and the AC did not work well. I asked the front desk about the AC at 5pm and they said they would have someone look at it. A maintenance worker (great guy) arrived, but not until 9:30pm and worked on it for an hour. While I appreciated that level of effort, at that point we were just wanting sleep due to the travel day and limited sleep. Tried to go to sleep only to not be able to due to the thumping music right outside our deck from the pool area where the nightly "show" was happening. That stopped at 11:30pm. All in all, it was a little disappointing and was hoping for more. Perhaps this place is your jam and the property works great for you? We have stayed at a bunch of places, unfortunately Krystal Grand PV won't be on the return list for us.

The Staff were amazing and made us feel so well taken care of, they are happy and friendly! Excellent service! Our room was beautiful and kept very clean with fresh towels daily. The beds and pillows were comfy, and access to the beach was awesome!! The landscaping/gardens were gorgeous and well maintained! The food and variety was great! Rooftop barbeque was our absolute favorite! The location was perfect!! Only 10 minutes from the airport and an easy bus ride into the Romantic zone! The only thing we felt lacking was the evening entertainment.