Servatur Altamadores

Boa qualidade preço, instalações razoavelmente boas, bom atendimento por parte dos funcionários. Comida bem confecionada.

Just a few things and if you see my other reviews I don’t write bad reviews often! But if this helps someone not to choose this accommodation id feel happy. Firstly, we are a family of 3 adults and 1 14yo old. We booked on this basis assuming that we would have a”family suite” which would accommodate ALL of us! (Bear this in mind) arrived to find that we had a run down old apartment literally next door to the kids club and the splash park practically on our terrace area! Children we indeed literally coming into our room to get the balls back they were kicking about outside! Anyway upon entering our room we saw a sofa made up as a bed ok I suppose for one adult, then a double bed upstairs ok for the other 2 adults. However, the toddler “camp style bed”shoved by the door was NOT ok for our 14yo! Far too small! Off to reception we went! And what an experience this was! Very unhelpful and was talked over by repeatedly being told we are full! And we are allocated in the “British” part of the hotel!? When I tried to ask about where our teen was supposed to sleep they just kept saying we are full! (I actually recorded this conversation) was offered an “extra bed” so thought ok this was resolved: only to be given an extra toddler bed! Furious went back to reception again greeted with rudeness and not helpful. Our whole first day of our 4 days taken up! Eventually we were asked to “prove” the beds was too small! Took our son to our room to “prove this” was only then! We were offered a new full sized bed! Why couldn’t this have happened in the first instance! Bed arrived shoved by the door. Asked the receptionist to write down the managers name but he refused! After 4 attempts he shouted his name to me! Again all recorded! And manager not in till Monday anyway. This has been totally miss sold and the accommodation is NOT what we booked! It’s run down one of the chairs is completely broken the bathroom is so dated the floors dangerously unsafe! Only saving grace is we are only stuck here for 4 days! And we will definitely be going out every day so all inclusive total waste of money! Please do not reply to this saying the usual “we are taking this complaint serious” or “we are looking into this” we are HERE now in your hotel come see us took 303 to discuss. We obviously will also be going to on the beach to advise them of the misleading accommodation.

We booked last minute a 4 night all inclusive stay at the Altamadores hotel - we had an amazing time. Our room had stunning views over Amadores beach, the whole hotel was clean and tidy. The food was amazing, different every day. Not a single complaint. Enjoyed it that much we’ve booked to go again in September for even longer! There’s a little resident cat which I’m not a fan of cats but you can’t help but love it! There’s a little shop under the hotel with all you can ever need too! We arrived late the first day and they had packed a little goodie bag with sandwiches and fruit for us and even left water in the fridge! Can’t wait to return! Please don’t listen to the bad reviews, one of the most relaxing wonderful holidays we’ve ever had!