This was one of the worst places I have ever stayed at, let's start by the check in only 2 clerks for so many tourists over 2 hours to check in. Then my room it had cockroaches all over the restroom, the AC did not work for 2 days I called customer service at the hotel they did not care I have pictures and videos the room had mold on the ceiling and walls I have pictures as well the room was very hoomid clothes felt wet, the roaches were all over my belongings and over my toothbrushes I told the staff all this they didn't even offer to give me new toothbrushes thanks got I had a car rental and was able to go buy new ones. 4 days past I contacted ******* and I wanted to cancel this reservation with no luck, but at least after I contacted ******* they changed my room a bit better but sliding door was not working and ac again not working. I stayed at this resort for 14 days very bad experience overall the food is dull at best and the a la carte I was only able to get 4 reservations on my 2 week stay. Another thing to mention half the amenities at this resort are for timeshare owners you can't even get coffee at the coffee bar and this is the only resort I have been that don't make margaritas or mojitos or caipiriñas or a lot of other drinks unless you are owner or upgrade to VIP total scam.
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