Terrible place, would NOT recommend!
The advertised pictures here are from the resort Senator on the other side!
I could tell the place was trash as soon as I got out of the car. Then, I got to the room and there was NO WIFI, I couldn’t even charge my phone bc they had some old round European outlets and my charger didn’t fit, I then asked for adapters and was told they had to order them and it could take 24hrs, the TV didn’t have a remote, so I had to unplug at night, two beds were put together but they were not even the same height, got electrocuted while trying to go to the balcony, no hot water and the shower was dirty, only TWO towels, almost fell getting out of the shower bc there was no bath rug, the shampoo dispenser fell while my husband was taking a shower. Woke up the next day to no electricity nor water! Went to reception for help and to ask if the adapters were there and they weren’t, all they said was “sorry” I told them I wanted to speak to a higher up and was told to go to the customer service desk on the other side (Senator’s) When I got there the “General Manager was off” after waiting a good 30mins for the assistant I asked for a refund and she said I had to contact ******* and just gave me an email. Me and my husband decided to go to the buffet for breakfast, and the food was ok (we had green plantains purée bc it wasn’t even mangu, and pancakes) we then decided to go for dinner and the food was terrible, table cloths were dirty!
Just terrible experience!
Dịch