Sheuen Patagonia

This hotel is a really cool place-not fancy, but very functional and full of character. Shout out to Luis for his amazing breakfast at the crack of dawn. What a gem! Easy walk to town and secure location. Cool room upstairs to enjoy a visit with friends and view of the mountains.

This boutique hotel exceeds expectations. Rooms are large, well heated and modern and the bathrooms are also modern, even hi/tech! The staff are excellent - we cannot speak highly enough of Luis and Alicia who helped with luggage, restaurant suggestions and bookings, museum and shopping recommendations, and looked after our bags when we spent a night in Torres del Paine national park. Breakfast is available from 6am and includes a cooked breakfast. We had a 6:15 pick up and Luis made sure breakfast was available for us at 5:45 and helped bring our bags down from the second floor. All up a great experience for us as older travellers.

Our company Adland Tours is travel agent from Australia who runs boutique tours to South America. It is particularly important to us that we find places for our guests that we can be excited about. Shuen hostel is much more than the name might suggest. Its a cute small hotel. The rooms are classy and modern and the facilities are great. BUT MOST IMPORTANTLY THE STAFF ARE JUST WONDERFUL. We had a last minute problem with a bus from Puerto Natales to Puntas Arenas and not only did the staff jump right on helping us make a new booking - they even drove one of our business partners down to the bus station and helped organise new tickets. We know we will be using this place again every time we are here in the future

Hands down this is the best hostel that actually operates like a hotel. It is extremely safe. I stayed here for two nights before pursuing the Classic W Trek and one night after finishing. On all occasions the room was only for you, this is not a hostel so no room sharing or dormitory style room - and the bed was extremely comfortable and the shower always had hot water. Breakfast was wonderful with an abundant selection to choose from yogurt, fruit, juice, cereal/granola, eggs cooked, bread (white or whole wheat), hot water for tea. Best of all it was less than 5 minutes from the bus station by taxi and close to several stores for a bakery or supermarkets. It was also about a 15 minute walk to the Town Square for restaurants or the Main Street for retail stores. If I find myself ever coming back I would not hesitate to book a room in advance. The staff is extremely friendly and helpful - bring a small Spanish/English dictionary for those rare occasions when a word choice would bridge any gap, but they do use Google translator.

We stayed here both before and after hiking the W-trek in Patagonia, and the service both times was phenomenal. Alvaro and his family were fantastic hosts. The rooms are quiet, clean, and very cozy. Beautiful views from the top balcony. Alvaro works hard on his garden that brings positive energy to the place. They even made us delicious, hearty breakfasts every morning, perfect fuel for the day ahead. Alvaro gave us plenty of recommendations regarding restaurants to dine at, and they were very punctual with helping us call taxis when needed. If I'm ever back in Puerto Natales, this will be my go-to spot!

Wir waren nur für drei Nächte dort und die waren sehr gemütlich. Das Zimmer und das Badezimmer ist genug gross und sauber. Das Zimmer wird nur gereinigt wenn man es wünscht, war für uns aber tiptop. Das Frühstück war sehr gut im Vergleich mit anderen Hotels. Die Lage war auch gut und schön ruhig. Sehr zu empfehlen