Hotel & Beach Club Ojo de Agua

Finding this place is a nightmare unless you know where to go. Google and Apple Maps is wrong and I drove 20 min up and down the streets trying to find where to go. Finally got out and walked and found the place! The first room they gave me smelled like mold and the ac didn’t work. The next room was much better but the floor was wet and the room felt damp. After turning the ac on and going to the beach, which is steps away, I came back to a nice cool room. Pool was nice for a dip after the beach. Restaurant next door had a wedding that went far into the night with loud music and I had to be up at 4 am so wasn’t happy about that. Bring ear plugs! Beach is right in front of a reef you can swim out to for free!

La habitación del hotel estaba muy descuidada, tiene mucho humedad en paredes, cortinas, inmuebles. Mucho humedad, espejos, baño muy deteriorado. La única ventaja es que está al pie de playa, y el restaurante cercano es muy bueno

3pm check-in was most respected by the hotel. We had to wait past 3pm. Reserved a room with two beds, was assigned a room with a queen size bed. I was told “I promise we have NO rooms left with two beds. I insisted and magically I got a room with TWO beds. The restaurant service is mediocre, ate only once due to the waiter dripping sweat. While you can use the beach chairs they cater to the Day Pass guest, the first day not a single waiter offered us service. The hotel is in very poor condition. Location is amazing beautiful beach. The only worker worth remembering is Alberto, he has great energy and super polite. I travel my whole life I have stayed in numerous hotels by far the worst. Expect rust, mold, old towels, old sheets, non working remote for the TV, no hair dryer.

The beach was amazing! The staff were friendly & helpful. The room had no frills, but was clean and comfortable. Had a nice shower with soap & lotion, which I needed after being in the sun all day. Again, the beach was amazing! Nice chairs with umbrellas and great service for food & drinks. Did I say the beach was amazing?! I swam out to the buoy and snorkeled on the reef. It was a very nice easy walk to restaurants & the leaning lighthouse. I would totally stay here again!

This is one of several beach clubs in Puerto Morelos. It has the worst furniture, mediocre food but fantastic service from Stephanie. The biggest drawback for his place is the little manager who is rude and chases away business with is crappy attitude. In the hospitality business you should be hospitable but this guy just does not get it. I’d recommend Cayuse, Don Ernesto’s or Unico Beach clubs over this dumpy place.

This was my first stay on Puerto Morelos. My husband and I have been coming to Mexico for the past thirteen years. We don’t do all inclusive, as we like to experience the culture and local food. Our check in was smooth and Ernesto took great care with us. I was traveling with my sisters and one of their boyfriends. Ernesto was extremely helpful, giving us tips on places to visit, directions and stored our luggage for us since we arrived way before check in. The rooms were nice, nothing fancy, but very comfortable and good a.c.! The hotel was close enough to the square and walking distance to every kind of restaurant. The beach club was nice, but we spent more time at the bar and beach. Snorkeling right out from the hotel was great. You can swim quite a way out and see some beautiful fish. I saw two giant groupers, many large barracuda, angel fish, triggerfish, parrot fish, sergeant majors, stingray and more. You can take boat trips out to the reef, but I was happy swimming there and convenience of proximity to hotel. We were on the third floor of the hotel with a balcony with ocean view. I think it was room 306s. We would definitely stay there again, great price, location and staff!

The title of my review was a quote from one of the hotel staff. The photos posted by the hotel online are either very old or were staged as this hotel has not been maintained. We booked a 2 room side by side vacation for our family including children over Christmas via *********** and confirmed our reservation. Upon our arrival late at night we had to sign the hotel paperwork which included notice that there was a charge if we left any stains or blood on the sheets. We were given 2 rooms on separate floors and one did not have the king bed as confirmed but had 2 double beds. There was blood on the wall in one room and 3 of the 4 beds had stains and blood marks on the sheets and pillow cases. Neither rooms had safes and we were only given one key for each room and told not to lose it and we also had to leave it each day for the maid staff to access our rooms. In one room on the third floor, the bathroom had no fixtures to hang towels or toilet paper and had lime stains on the fixtures and rust marks throughout. There was a stick to lock the sliding glass door. There was only one plug usable and only one side of it was not broken. The closet door was missing and there was a maintenance closet with a broken lock that opened into a cavity that went from the room to the ground floor and there was a hole in the room in the cavity. A person could fall down this large cavity and die. The lamp in the room was almost more rust than chrome. The air conditioner was also broken and would not sweep and the TV didn’t work. The other room had window in the bathroom that lead to the public hallway that did not lock, significant black mold in the bathroom and bedroom and the bathroom door know was hanging out of the door. We also found garbage in the closet from a prior occupant. I asked the front desk clerk for the 2 rooms side by side we paid for and was told the hotel was full. When i asked about the blood stains on the sheets i was told their washer is not that good. We immediately called booking at our expense in the UK and also wrote to them to complain about the condition of the hotel and that we did not feel safe and the hotel was nowhere near what was posted online. Booking gave us various answers on each call and one agent said we could change hotels and they would refund our money. Big surprise Booking is now saying they NOT refund our money. The next morning we complained to the front desk and was told the manager was not available. The front desk worker told us the hotel is like McDonald's and does not match the photos. We were told we would have to seek a refund from Booking as the hotel does not have our money yet. We were advised to take lots of pictures and write to Booking as we are not the first people to complain about the state of the hotel and wanting a refund. In addition, in the daylight we could see the swim up bar in the pool has not been used for some time. We checked out that morning and moved to a different hotel du

We have been visiting PM for years, and just had our second visit here in 12 months. The rooms are no fuss, but the beds are comfy (hard to find in MX - most beds are so hard!) and the A/C is cool. Most rooms have a lovely beach view. The on-site restaurant is super convenient, the pool has a very kid friendly area, and the snorkeling off the beach is really excellent (complete with easy access to the Ojo de Agua). It is walkable to the center of town and great restaurants and shops. Everyone who works here is super nice. It's hard to beat the price and location for a cool and comfy room to retire to after a day in the sun.

As soon as we checked in, I confirmed with the front desk person we were to get an ocean view, he said yes, deluxe ocean view. We were on the ground floor, no view, I asked if we could get a room on upper level with balcony, was told no. The room was a concrete block they tried to make look chic with really poor art and cheap wood. No rugs so sandy feet tracked sand every where. No towel racks, no where to put the soap in the shower or counter. There was a hole in the shower with a stick in it. The shower did not work as the shower head was clogged. They call this a beach club, there were no loungers at the pool. The location and beach loungers met our expectations, but nothing else. They say you get what you pay for, with this experience, we did not get what what we paid for. There are nicer places to stay.