Betti Jo
22 tháng bảy, 2023
This resort was a complete disappointment. A complete lack of services and bare minimum effort for guest care. The children’s club was closed, and only one restaurant was open during our stay due to ‘low season’ that isn’t mentioned on *******. Swim up bar closed at 5pm..seriously. We stayed at a beautiful but expensive villa. We arrived and it was nice but nothing was there, no coffee (basic for any hotel), no drinks, no laundry detergent, no fruit…definitely not VIP. We called in advance and were assured the store on the resort had what we needed…nope! The worse part was phrasing the resort as rustic..nope just not developed or finished. It is a 30 minute drive to town on dirt roads, parts of which were floaded and had crocodiles in the water. $50 USD to get to town each way but definitely not safe to leave hotel at night to take advantage of activities in town. A ridiculous and disappointing waste of a trip.
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