Grupotel Cinco Plazas

Had the best time. Lovely apartment. Large& spacious. Great beds - very comfortable. Air Com, television, kitchen & all you need to eat indoors. All very clean and up to date! Coffee machine - wonderful. Amazing service - all staff. Welcomed with Fresh bottle of water & coffee on our arrival - which was late. My partner was given a birthday surprise X. Wonderful. We will be back, same time next year. Attention to Detail,10/10.

Currently staying here and it’s a nice place but the attitude of the staff is such a let down.. we are a family with 3 children and the reserving of sunbeds situation is just insane. For 2 days in a row now we haven’t been able to secure a place by the pool due to other selfish grown adults ‘reserving’ sunbeds by 10pm the previous night, leaving our children and ourselves disappointed. I brought this to the attention of the staff twice now and they just say “nothing we can do, it’s a problem, people don’t listen to rules”. The staff chain the sunbeds together in the evening to prevent this happening but some are left unchained and even the ones that are chained get broken, it’s crazy! The same goes for the umbrellas. They also get ‘reserved’. So unless we stoop to their level and physically break chains off sunbeds tied together the day before in order to guarantee a place by the pool and some shade for our children then we won’t be getting one. Call it sad but this morning I counted 79 sunbeds around the pool, all ‘reserved’ with towels and only 3 were occupied. We have paid the same as everyone else to be here but unfortunately some people feel a sense of entitlement and have zero shame. The staff could not be any less bothered about this and it’s such a shame as it’s a nice property but be aware if coming here that you may not be able to relax poolside unless you’re happy laying on the ground looking around at empty sunbeds with towels. AVOID !

Had a lovely stay at the Cinco Plazas, hotel was clean and the staff were friendly. We did have a cockroach issue in the room but the staff were quick to sort it out. Sun-beds are a bit of an issue with the amount of people reserving them late night before. Evening Entertainment was on the lighter side also.