Ilunion Costa SAL Lanzarote

Great hotel,we stayed in room 212 really spacious apartment, huge bed good kitchen area and lounge,outside area quite large with table four chairs and sun loungers.Apartment got sun all day and great views of sea and mountains.Bus stops outside so easy and cheap access to most resorts.Didn't eat at hotel so can't comment on food.All in all great place to stay and we would stay again

We had booked a weeks half board stay at the Ilunion Hotel. We arrived late on Monday evening. The reception was lovely and explained everything to us for our weeks stay. She even gave us extra bottles of water as it was hot and also informed us there was a “Spanish” style ploughman’s in our fridge as the restaurant had closed. This set the tone for the whole week with the amazing customer service. Our children’s beds were on the hard side and they supplied mattresses toppers which sorted then, they even offered to change the mattresses. Now the food. We were half board so had breakfast and dinner. Breakfast was great with a full selection of hot and cold food, cereals and cold meats. The evening meals were amazing. Ignore the bad reviews. I think these people were either blind or only wanted chicken nuggets every evening. Each evening had a theme and it was great with hot and cold, salad, fresh bread and lovely puddings. Overall a lovely week. The only thing if I had to say was a negative, was the on-site shop was only basic and shut on a Sunday. There is a SPAR and Hyperdino only 10 minute walk.

On arrival we were welcomed by the wonderful lady on reception called (Rosie/rosa) she was so welcoming and friendly and explained everything we needed to know ! She treated us like friends and it was so lovely to have a friendly welcome to start our holiday, Apartment was massive we had a 1 bedroom and my son had a bed in the living area he’s a tall teenager but the bed was more than big enough for him very comfortable too ! The beds in the bedroom were very big and comfortable and the apartment was stocked with everything that you could need to enjoy your self catering stay! The housekeeping was brilliant although they do come at random times 3.30/4.30 once we asked them to come on a morning though they did which was perfect. Bar onsite was very expensive and so was the restaurant the hotel wanted €16 pp for breakfast! Wow walk down to the Commercial centre and breakfast is €5 . I was hearing from many returning customers that since the chain has took over things like the bar and restaurants have changed and not for the better which is a shame , also the supermarket on site could be so much better for the self catering clients it’s a big place but half the shelves are empty! Loved the fresh baguettes and croissants on a morning tho! Could do with a revamp and stocking up of everything so you don’t have to carry things up from the centre . The hotel is on a steep hill and there is lots of steps so if there is mobility issues I would look into the accessibility if we decided to go back we would ask to stay down by the bottom pool as it’s nearer the commercial centre and beach . If your an early riser you cannot lay out on the sunbeds until 9.30 as they don’t open the pool area you can’t get in the pool till 10.30 till the lifeguard arrives , they say no reservations on the sunbeds but people do this and put towels down at 9.30 and don’t come back till after lunch ! Towels are not removed as stated ! The day time entertainment could do with looking at as I know there was a mini club but activities for teenagers and adults to do in the day would have been great! Overall this hotel was clean friendly staff were helpful we would possibly consider returning as we did enjoy our stay.

We've stayed here on a few occasions the second time this year. Grounds and accommodation are so well kept, staff are all friendly. Have found that bar prices have increased since the takeover, can't comment on the food as didn't dine here. Biggest issue we found this time was the sunbeds being reserved and not being used for hours on end. Hotel where good at trying ro enforce it but some guests didn't seem to care. This is first time to stay in school holiday time so this may have being the reason. Shop isn't as well stocked as before.

Fabulous hotel. Love how close it is to the airport. Its walking distance to the commercial centre which has lots of bars and restaurants and the beach is a very close walk also . Staff are very helpful. Needed a doctor at one stage and they went above and beyond. We had breakfast included. There was a great selection to choose from. The apartment was spotless. The only thing I was a little disappointed with is the pool temperature. We purposefully booked somewhere with a heated pool as we were travelling in January and wanted to make sure we could spend plenty of time in the pool. The pool was heated but only to 23 degrees so was still quite cold and couldn't spend hours a day in it. Other than that our stay was perfect and maybe that's the extent of what a heated pool is in Lanzarote. I have nothing to compare it against. We had a fantastic time and would definitely stay here again.

This is a nice place to stay in theory, the gardens and estate are well kept, the maintenance and pool staff are great as are some of the front facing staff. However there are far too many little negative things for a 4 star expensive establishment. Check in at a strict 3pm is a massive negative especially when travelling early, pools are open only restricted hours for some unknown maybe cost saving reason, the bar evening meals and entertainment are uninspiring and very poorly attended. Cleaning is done now and then, not a clue when. Not quite sure what the business plan is here, surely the hotel wants to make money and provide services to its customers although in our case other than one game of pool and padel we spent nothing on site during our visit.