Bitacora Lanzarote Club

Stayed at Bitacora in August 2024 with my wife and daughter. First of all I must say the Bitacora is NOT on cardiac hill ! Yes it's located up the hill but incline isn't that bad when you get used to it and we found 3 or 4 different ways back to hotel. We had emailed ahead requesting an upper floor room as with us being 2 able bodied adults and a 15yr old we have no bother up and down stairs, but on arrival we were informed this wasn't possible , ok no problem. The room we were given was downstairs, clean and large enough for us but no privacy as veranda wide open to guests, no sun on veranda and a view of the pool , in fact rooms 104 to 120 have no sun at all and over the course of our stay we noticed ALL the 1st floor rooms were occupied by either young families who had to try and carry pushchairs,inflatables etc or elderly who struggled with the stairs. Now onto the sunbed wars , yes wars ! You have to queue from 8.30am for the pool to open anytime from 9am to 9.45am depending on the mood of the pool cleaner. My wife queued one morning and had to run and use the towels as Frisbees to get 3 sunbeds ! She said she never felt so embarrassed in her life , needless to say we only used pool twice in 10 days and went to beach instead. As usual sunbeds had towels on them all day and weren't used definitely needs policing. We brought this up with the gentleman on reception who informed us "it happens everywhere " no sir it doesn't. Been to PDC twice before and many other resorts on Europe over 20 years and never been as bad as here . May return to Bitacora at a quieter time of tear but definitely not in July/August there simply isn't enough sunbeds , we counted around 90 beds to over 100 rooms .

Brilliant hotel- so accommodating. The man who checked us in… Javier?! Was brilliant- thank you so much for a warm welcome! Perfect start to our holiday. If you’re looking for an easy going relaxed vibe, this is your hotel! Close enough to the main centre and bars but far enough away you’re not always in it. Gym is an added bonus!

Great value for money with clean functional rooms. Fairy good sleep quality with good curtains that keep out the light. You do experience the usual noise of people moving furniture 24/7. Great amount of sun loungers and availability every day. Very good supermarket on site. Be aware though this place is FULL of serious chain smokers so you cannot enter reception or bar area and supermarket from room/pool side without walking through the smoke and stink. Smoking at the pool while trying to disguise it and on balconies is common. You certainly cannot eat or drink on the terrace outside the bar if you are a non smoker. Hotel promotes smoking as it retails them in a prominent bar area

Lovley Apartments . Clean and modern . Staff all really nice and bar and food was very good. Pool area was cleaned every morning . The down side is we had our room broken into while we was in bed and our valuables stolen which was just bad luck . But the apartments could do with security or a night porter on sight once the reception closes at 11pm

Everything perfect except for the cost (& state) of the WiFi. The WiFi was VERY poor & at €25 for the week, you’d expect it to be better. Room - couldn’t fault it, food - couldn’t fault it…. The staff are amazing, every aspect, bar, pool, reception. Hotel room cleaned every other day. If I had to gripe about anything, it would be the WiFi & the fact that a couple of people were robbed whilst we were there, so security probably could be better. Great location, only one big hill to navigate & if I can cope with it, most can. Overall, great 2 week stay, thank you

Stayed here at Christmas,, same opinion as I have now staying in June!! The apartments themselves are in need of modernisation....there is a non smoking policy in and outside the rooms, although we found cigarette butt burns on the sofa and pillowcases and stains at the bottom of the curtains (see photos attached)...the walls are paper thin so you will hear your neighbours going to the toilet and flushing it , you will hear them talking , pacing up and down the floors in high heel shoes and dragging their furniture around the floors from 6am and then from around 1am when they are back from a nights drinking.... SO we arrived on a Sunday and for the first 4 nights we didn't sleep...the room above us had clientele from an Irish travellers group....they were fighting all night, throwing furniture, screaming and making so much noise...we made 5 complaints and on night 4 they were evicted...we got an apology from the manager but were not offered any compensation, not even a free drink or food in the restaurant.....this was very disappointing considering we were only here for a week ...the pool area is very clean but no lifeguard and a dash for sunbeds from 9am....the pool at this time of the year was freezing so we didn't even get a swim....Overall we would not recommend this nightmare place