H10 Tenerife Playa

特別不錯啦

The entertainment was the highlight of my holiday (RAUL) - I've been on holidays all around the world and the canary islands but this man is the guy who I would employ in a heartbeat if I had my own hotel. Always happy, willing to help you as an individual regardless of age, religion or sexual orientation. The guy is a diamond he has made mine, my partners and my other 17 people's experience a five star. Raul he's comfortable in the spotlight, able to express himself freely and authentically, and he knows how to engage his audience and make each performance a memorable experience. A good guest knows how to captivate an audience and make a lasting impression. Also can't forget the towel man forgot his name. Absolute legend and the bar man Jonas. These staff would bend over backwards for you. Food is a solid 9/10 btw and we're not even picky eaters.

This is a nice, basic hotel with a lovely location. We stayed at room 202, which faced the Lago Martianez and the beach promenade. (and if you looked very closely, you saw the sea also). There was also a restaurant near the room, so the smells came inside very easily. The room was clean, but it had a stale smell and lots of humidity, that was not removed by the air conditioner. The balcony door had gaps so, the cold air and cigarette smoke came in. Unfortunately, we had a room neighbor smoking non-stop, so we couldn't use the balcony for anything. Beds were the most uncomfortable I've ever experienced, so definitely not a 4-star room. The hotel has bad soundproofing, so you will hear everything that happens on the same floor and the next. Pros of the room: big-sized and mild smelling shampoo, conditioner, body lotion etc. Also, an empty fridge for drinks etc. if you want to have some of your own. The pool area is very calm and one pool and jacuzzi heated. The pool area is not very sunny. The 10th floor sunroof has a few sunbeds, quite windy but nice views. It's not allowed to reserve sunbeds but approx. 50% of people still reserve them. The opening hours of sunroof and gym were not visible anywhere, sometimes the doors were closed in the middle of the day. Very varied breakfast. The breakfast room is very busy and noisy, and you cannot choose your own table. The tables are so close that the other customers and staff are constantly near you. Dinner is more crowded than breakfast, and they struggle to replenish the dishes. As a vegetarian, it some days felt frustrating, when you had to wait for the few warm vegetarian dishes to be replenished. Elderly people will cut in line and come very close to you, Also, hygiene is sometimes very poor because they were tasting the food with their hands and coughing to their hands and touching the scoops. The staff was doing absolutely everything to keep everything tidy and constantly measuring the temperatures of the food. The dinner is very meat based. I think there was a different theme every night, but we didn't always know what the theme was. Two times the server told us the theme, which was lovely. We were welcomed to this hotel with lovely customer service, and we enjoyed the service every day, by everyone from the staff, including the cleaning staff and servers in the restaurant. I know there's a negative note on my review, but we were pleased with our stay. But this is a solid three-star hotel, with renovation, they will get back to 4 stars. We are 40-year-old friends traveling together, and we think this hotel should not be advertised as a "very popular for elderly people" as it was advertised to us. With all due respect, this hotel deserves more, and it deserves a more diverse customer base to develop.

We are staying a week here with my partner, we did breakfast only. The breakfast is fab but very busy from 9 onwards. It’s like a train station. We are here to celebrate a milestone birthday and was very disappointed with the room 126 on check in, the view was onto the street and very dark. Bed was 2 single beds put together. We immediately asked for a better room. We paid extra but got a nicer room in the end. I didn’t expect the disappointing service for room change. Nothing was provided for my birthday despite it being a 4 star hotel I have received better in a 3 star hotel in other countries. Room is outdated and no benefits given. Pool is quiet this time of year. Full of pensioners who don’t really care if you’re in their way at breakfast or in a queue for the lift. Overal disappointed.

The rooms we had (ground floor) were not very pleasant so much noise very dated and dark, balkony with the vew to the bushes. The safe is opened by the key and they will charge for the use of it. For all inclusive you will get very minimum, instant coffee only, food verity poor. We won't be back

It's ok overall. The location is great. It's not a family hotel or great with kids. More suitable for elderly people. The facilities are 90% outdated, this place is in desperate need of renewal. Most of the staff is really nice, truly amazing people working in the restaurants, pool and "animacion", thank you camarer@s and especially Raul at entertainment! Cleaning staff very good as well. Front desk need improvement, they operate with ancient systems, tickets here and there that nobody can keep track of and very poor communications, some unpleasant even. To borrow a simple water cettle would have costed 30 euros /week so we ended up buying one. Rooms are smallish. Family room not adequate with a little older kids, only two beds for four people, no privacy. No proper storage for clothes and other things as we stayed longer and had o lot of stuff.