H10 Tenerife Playa

위치는 해변 바로 앞이라 너무 좋았어요! 호텔 문 앞에 나오면 바로 바다고, 숙소에서도 파도 소리가 들릴정도로 가까워서 좋아요!! 다만, 주차공간이 없고 건물이 좀 낡았어요. 노인분들이 많이 오시는것 같아요.

特別不錯啦

My first holiday abroad and chose this hotel for my stay part of the cruise and stay. I am a solo traveller and I upgraded to privilege and wow had proper imposter syndrome. Had a fab room on floor 4 with a front balcony so was able to wake up every morning to see the surfers. Also had front row seats for the carnival which started from right below my balcony. Cases were taken to room and had lovely complimentary drinks in the mini bar. Had coffee machine ,dressing gown and slippers , pool towels and lovely bathroom accessories. Comfy beds and powerful shower were a plus. The lounge was fab with complimentary drinks and snacks with access to computers,t v and a view over the pool. Food was lovely whether I had the al a carte or the buffet and service was top notch. Made the end of my holiday a joy and would definitely like to come back as it is a brilliant location for going on walks.

Reception on the night of arrival March -25: The man at the reception was unfriendly and seemed busy, even though we (two of us) were the only customers checking in at 2am. The hotel information did not provide any information about parking or arriving with car so we drove to the hotel door with our bags, as usual. The fact is that hotel does not have its own parking lot or garage. Outside parking is allowed on certain streets (and it is not allowed to drive in front of the hotel!! YAY! ;) We were told about this as soon as we entered the lobby in an unfriendly and rude manner that the police will fine us for this. When we was asked to pay for the room the price was wrong. The man at the reception was arguing about the price of the accommodation, even though we had booked the room directly from their own website, with about -20% discount and tried to charge us a larger amount. He only accepted the amount when we showed our booking confirmation from our own email, but admitted that he can see the same confirmation on his computer screen.. I wouldn't have had the energy to have that conversation after a long day of traveling. There was no bag service to take to the rooms, even though there was a bag cart. We also didn't get the welcome drinks that are advertised on the hotel website. Next job for me at 2 am was to start finding free parking space somewhere around the city area.. and that is not easy. When I finally got to the room the next disaster hitter to the face. First, we got a room with a bathtub full of dirty towels (was it a late check-out room?), so I had to go back to the reception and show picture of the bathroom… After long time of reception wondering what to do now, we got the worst room in the hotel as a temporary solution for the first night. The room had a strong basement smell, spider webs on the headboard and in the lamps, the paint was peeling off the bathroom door and the landscape was a concrete wall. The beds were rock hard and uncomfortable. There were no welcome bottles of water in the room, which is advertised on the hotel website. We had chosen a room with a garden/pool view, but we were given a room on the street side, with a barbed wire in the window. In addition, we wished for higher floors, but the room was as low as you can go - on the ground floor. The air conditioning did not work. The bathroom only has gravity ventilation, so all the moisture stayed in the room. GOOD THINGS; A night snack was offered under the name "cold dinner", i.e. bread, cold cuts, fruits and water. This is not explained in advance anywhere, we found out that at the reception when checking in. Return to "our own room" was supposed to be during the next morning, the location was the same as at first. After breakfast I asked for it, but it wasn’t ready so we went to the pool. THE ONLY POSITIVE FEEDBACK: ?? After waiting for a few hours we requested a new room. I had asthma and allergy symptoms in the ground floor room so w

Overall the hotel is kept to a high clean standard, safe costs €15 for a week plus a €10 deposit which is returned when you check out. You get a towel card for the pool area. Wristband is used to open your door and for ordering drinks/food. Great customer service especially PR staff Augustine & Miranda who cannot do enough to make your stay amazing. In the restaurant; Tami, Fran & Ventura are attentive, friendly and always happy to see you. In the bar; Enrique is eager to please and good at remembering your previous orders. Fernandez & Jonas are always smiling. In the A La Carte restaurant; Sandra is friendly and has a keen eye for detail. There's a tall thin gentleman too who is amazing but can't remember his name And Raul is brilliant with entertainment, bringing as many people together as he possibly can, always up for a laugh with anyone. Refurbishment works were being done to the main reception while I was there. While this wasn't previously notified to me, it didn't bother me as I didn't stay in the hotel all day every day. The construction workers were also friendly and polite. I've already booked in for a 5th stay - can't wait to return! Augustine/Miranda- can you please let me know your email address!

Stayed 4th July for 7 nights.Travelled as couple. Beware if travelling with jet2 and pay for a room upgrade at time of booking, as we payed for a superior sea view room and was given a room with a street view and partial side view of the sea. We asked at reception for a better room and was told basically that's your room by a very rude member of staff. The bathroom floor was soaking wet because of a leak from the shower. Told the reception and said they would send someone to fix it but never did, we had to constantly put towels in front of the shower door for a full week and it never got sorted. Having stayed at several H10 hotels in the past this is the worst hotel I've ever stayed at definitely not 4 star service, and will not be staying at H10 again.