Fergus Puerto de la Cruz

Me encanta , lo recomiendo

We’ve just arrived back from a lovely week at Fergus. On our first day we did a walking tour of the town with Bruna which was really informative and she showed us some really great spots to check out during our stay. We stopped for a coffee halfway and it really helped us scope out the area. If you’re heading to this hotel it is a must do! The hotel itself was stunning. The cleaners worked non stop to make sure that every area of the hotel was spotless including around the pools. We spent most of our time around the bottom pool as we enjoyed joining in with the daytime activities with the animation team. We had great rapport with Bruna and Fabio and they always made sure everyone around the pool was having fun whether they joined in or not. If no one wanted to do a certain activity, they adjusted the schedule to something everyone wanted to do. If you didn’t feel like joining in there was a second pool at the top of the hotel which was much more chilled and it had the option to hire day beds for a more exclusive feel. We never struggled to find sunbeds. Even if the bottom pool was busy, there were plenty at the second pool. The evening entertainment usually involved a game of bingo followed by a live act and some music to finish. We especially enjoyed the belly dancers and circus act! The buffet restaurant had food available almost all day. Nothing outstanding but we managed to find things to eat every day, but as an all inclusive this is what we expected. The team in the restaurant also worked incredibly hard and it was always kept clean and tidy and we were always greeted with a smile. The all inclusive drinks were available from 11am to 11pm all day and included beer, wine, spirits and cocktails. Our room was spacious and clean, we had a standard room and our view was of the pool and Mount Teide and rooms on the opposite side of the hotel had sea views so it’s a win win either way. Puerto Del La Cruz itself is stunning. It’s full of windy lanes and little shops and the walls are covered in artwork. The front is beautiful and we spent a day at the beachfront pools which was lovey. Although it’s a quieter town than those in the south we still found places to drink late at night. There is a bus that goes to Loro Parque from the promenade for free and I would definitely recommend doing this as a day out. The only negative of our stay was school groups that stayed during our time there. During the day they were out but they stormed the pool on arrival back to the hotel on one day to the point that we had to escape to the other pool. They were rude during meal times but if you got down to the restaurant before 8pm they didn’t cause any issues. They were however very noisy during the night but I think this affected us more as we were directly underneath their rooms. All in all we had an amazing week and if we were to return to the north of Tenerife we would 100% stay at Fergus again! Thank you for a great break Bruna, Fabio and the rest of the

From start to end the staff have been exceptional, very friendly and efficient. Food has been plentiful and varied and every meal Daniel A was welcoming and helpful. The animation team have made sure that there is plenty to do if you ever get bored of the pool. The whole site is kept very clean and tidy. The rooms were really comfortable and we loved the view of Tiede and being on a adults only floor. Great trip, certainly would recommend the hotel and would look to try other Fergus hotels in the future.

If like me you are reading all the terrible reviews and wishing you hadn’t booked this hotel for your holidays DO NOT PANIC - we have just checked out after a lovely week there! We booked via Jet2 for our sons 21st, we stayed in a Magnus room (on the 7th floor) which whilst smaller than I was expecting was lovely - clean and in great decorative condition. The roof top terrace that was just for magus rooms was lovely - we often had the whole place to ourselves to sit / sunbathe and enjoy the complimentary sort drinks. Yes there was a party of school children staying there but we had been told of this at the time of booking and to be fair the kids were respectful and seemed well behaved! The food was fine - breakfasts excellent with lots to choose from and the evening meals also were fine (we weren’t expecting Michelin stars!). The pools were nice - we used the upper one which was quieter than the main one, the bar staff were great. All staff we encountered were polite and helpful and the bottle of Cava for my sons 21st was a lovely touch! We would recommend and definitely stay again.

Wouldn’t go again full of kids 15 to 18 year olds running and screaming around the lobby pool tables corridors at night. I think I’m on a teenage holiday never seen so many kids with no adults must be school trips or something. Food warm not very tasty, had to buy/rent a kettle for the room had a junior suite as well. Not impressed at all with this hotel. We had gone to cactus gardens in fuerteventura and had a great time this furgus is the complete opposite in Tenerife. Food is warm and bland drinks are weak and flat all in all not a good experience.

I stayed here for 4 nights in a suite with my mum. Room was very spacious and had two balconies, one with views of the sea. Very friendly & helpful staff, good location for exploring Puerto de la Cruz, pool had a beautiful view of mountains too. Daniel A in the restaurant and Orestes at the pool bar were both welcoming & super helpful. More poolside umbrellas and coffee making service in our room would improve the stay. Definitely recommend staying here!