JS Portocolom Suites

Just returned after a fabulose break at js portcolme from first meet at reception with Paula and Marie so helpful smiling funny we had an upgrade was amazing apartment very clean cleaned most days fresh towels everyday pool spa well looked after we had half board would recommend never went Hungary staff we met were lovely only exception man on door off restaurant in night not approachable very abrupt embarrassed us by demanding payment and not adding to my bill then didn't pay off our bill so had to go through what happened again wouldn't even look at us no apology shower in our room flooded each time we dealt with used shower room once checked out this also flooded girl on reception at time not bothered didn't help in saying that we would return easy to get around beach harbour buses all at hand bars restaurants within walking distance big shout out to Paula and Marie fabulose xx

Stayed here before in 2023. Positives remain the professional and quality of most* staff. Rooms very bright spacious and clean, brilliant housekeeping staff. Food quality in our opinion has diminished somewhat, hard to go through each dish but generally the quality not quite there as our last visit. I had a slight stomach upset after the Pork cheek disk..The coffee and tea machines are really, really bad quality and regularly break down. The main reason for our decision not to return would be the restaurant manager ( a rotund bald bespectacled gentleman) on numerous occasions we noted him reprimanding his staff in full view of hotel guests. When entering the restaurant he would tell people where to sit, I challenged him on one occasion and you could tell he was not used to being told NO by a grown male adult. Lovely clean pool again with friendly bar staff. The addition of the gym is a great one but the no under 16 rule is not policed so it becomes a free for all. On last visit the percentage of German/ English tourists was 70/30 but on our stay we only heard one other English family, obviously not an issue but on this occasion we found our fellow European travellers to be less interactive and communicating than last time, another side effect of Brexit perhaps? Will we back? no, but that should not stop other guests from coming. Like everything in life and travel if you can this stay at a good rate then I would cautiously recommend the JS Porto colom suites.

Rooms were very basic.No tea/coffee. Food was tasteless,after four days ate outside.Staff in dining room need training. Everywhere was spotless. One lifeguard who spent his time on his phone! Underage children in spa on equipment. Would I return? No

I came to stay with my mum and the service we received from staff was fabulous. Especially Dani and Jose. The Pilates and evening entertainment was great with such high energy. The food was delicious. Each morning you could get a freshly made omelette and lots of meats/cheese/pastries. Dinners would change from paella, sushi, noodles and each time really good quality. There were plenty of sun loungers and the pool was really relaxing. The area was close to some stunning beaches with crystal clear waters. Overall we had such a fabulous time we would definitely come again.

The hotel was immaculate and a perfect base for exploring Porto Colom. We found the breakfast good, the cooked meats were hit and miss but there were plenty of other options. We only used the restaurant once for an evening meal and found it ok but not worth the money (we were bed and breakfast). The pool area was spotless and a great place to spend the day relaxing, it never felt crowded. The spa was great, highly recommend the indoor pool with its multiple water jet/jacuzzi features. There’s 2 saunas that also looked brand new. The rooms felt new, neat and functional, with nice big balconies. In room coffee/tea stations would be a worthy addition. We stayed during a heatwave and our firsts rooms AC wasn’t the best. As it was late, they gave us a pedestal fan and swapped rooms the following day. The staff throughout were great, friendly and helpful. If we were to return to Porto Colom, we’d stay at the JS Porto Colom suites again no doubt.

Really lovely hotel, very clean. Staff were all very friendly and helpful.Great pool area with plenty of sun beds. They have a really nice children’s pool with water slides too. Nice touch when late on arrival in the early hours they had left some food, salad cheese and cold meats available for us