Venture37528440578
ngày 15 tháng 6 năm 2025
There really isn't much to say about this hotel that all the other 5 star reviews haven't previously covered. All the plaudits are true!! It possibly is THE most chilled out hotel I've ever stayed in, and the cleanliness is off the scale! We chatted to many guests, some who were already planning a return visit or who were already on a return visit, which obviously speaks volumes! Because it is such an amazing place, there were two things that stood out, which I feel need highlighting On the subject of returning guests, I feel the hotel is missing something simple. I had booked direct with them and had confirmed my approximate arrival time the day before we flew.. In my email (and also in February when making my booking), I had mentioned that my daughter, who was accompanying me, was a returning guest from the previous year. When we arrived, the receptionist already knew our name, as they were expecting us, but his first words were, "Have you stayed here before?" How easy it would be with so few rooms to provide a personal "Welcome back"... or maybe even to place a little note in the room? This was disappointing when it is such a small hotel that prides itself on their customer service. 'Every guest is special'. It would cost nothing but would make the guest feel valued! Another negative, sadly, is the use of tiny plastic toiletry containers. This was a surprise, especially when the hotel prides itself on its sustainability. (Quote from hotel website: 'Our eco-friendly philosophy is present in all our practices contributing to the preservation of the natural environment around us'). Wall mounted refillable shower gel/shampoo/conditioner dispensers (as in another boutique hotel I stayed in recently) would remove the need to use the current tiny single use plastic bottles. I was surprised this hadn't been implemented with it being such a new and modern hotel. Thank you to everyone we encountered for a wonderful stay.
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