TheNaughtyPassport
ngày 12 tháng 9 năm 2024
Overall a good resort. Good food, decent views, quiet, not crowded. I would stay here again but it definitely wouldn’t be my first choice. Pay the extra money and get higher/better quality of service elsewhere. It’s not worth the 1hr+ trek from either airport. The Property: - Very safe, guarded entrance - Clean and well maintained landscape - Beach isn’t great with all the seaweed Customer Service: - Overall decent service. Nothing spectacular to brag about - Waiters were a bit slow even though restaurants weren’t busy Check in: - Slow check in - Beware your dedicated concierge that checks everyone in will hit you with a pitch to attend some kind of session/seminar for 2 free 50min massages. Local Host: - You’ll be delegated a “local host.” They’re nothing special and don’t have much influence. Our host wasn’t that friendly and he was useless. I barely heard from him since he was off for 2 of the 4 days during our stay. - One day, about 2-2.5 hours before our dinner reservation I asked him to help reschedule it to an hour later since our excursion ran later than expected. He replied that it’s too late so just walk in. We got back to the resort 15min after our original reservation time and stopped by the restaurant and I asked the restaurant host could we push it an hour back. He simply said yes and see you an hour later. It was literally as simple as that. Our local host was mediocre. Room Pros: - Good size rooms, very clean - Stocked with everything you need - Nice size balcony - Comfortable bed Room Cons: - Alcoba Oceanview isn’t worth the price tag. We got stuck in room 8301 which only had a partial oceanview (we were under the assumption of a full view based on the Alcoba oceanview room we booked) due to the restaurant below and trees blocking most of the view. Pay the extra money and go for the Alto oceanview room, which is guaranteed top floor. - Extreme Noise above. Noise travels easily from the floor above. It was so loud at night that I slept with my headphones in playing white noise. The mid mornings were loud as well due to housekeeping. - Many towels provided were slightly ripped like they’re old and many of them were dirty - Safe stopped working and had our belongings inside so had to contact the front desk for help - The floors get extremely moist due to the weather. I almost slipped many times so be careful. Food: Overall, best resort food I’ve ever had (if you’ve been to resorts then you know what I mean) - Mura House: Bland and mediocre food. Dessert had hair in it. We decided to go back to cuerva siete. Even a couple that was at Mura house at the same time also left and went to cuerva siete because mura house food wasn’t great. - Cuerva Siete: This was our favorite of all. AMAZING crispy shrimp tacos. The banana dessert and chocolate mousse are great as well. - Mi Carisa: Decent. Great strawberry margaritas. Not memorable because I can’t think of much to say. - Restaurant 2087: The restaurant is humid
Dịch