Cynthia
17 tháng bảy, 2023
My first night I arrived no one greeted or welcomed me. I told the young girl I was here to check in. She didn’t know what I was Talking about. She then wanted me to fill out a guest card until another lady stepped in and told her to check the reservations. She found mine.. OMG! I was checked in then taken to my room. It was a dark, dingy, cell with stale odor of cigarette. I called down to say that this room wasn’t going to work for me since I was staying for 3 weeks. There was no natural light and I felt as if I were in a holding cell. Then they took me to a room where the air conditioner wasn’t working! Then they took me to a room with a double after I paid for a supieron king! I had been traveling for 14 hours and all I wanted to do was rest. No one ever followed up with me to check and see if I needed anything. I also asked the receptionist, Alejandra, regarding the difference of payment. The room I was given was cheaper than the one I originally paid for!!!! So, where is my reimbursement? Again, no one talked to me about anything. This place was more for locals than foreigners. Too much noise, day and night. The food at the restaurant was horrible. Staff either greeted you or ignored you. I felt very, very disappointed and think you should not list them on your website. I am still waiting for some
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