Palais de Mahe - a CGH Earth Experience

Palais de Mahé Expensive hotel but not a luxurious experience. When I booked 3 nights at Palais de Mahé I was expecting a top and unique experience. A couple of points have been contributing to my below par level of satisfaction - 3 days without wifi in our room despite asking the reception for addressing the issue. Was working only in the restaurant and lobby. Not acceptable in such a property. 4G was even not working in our room. - Lack of personal touch making a hotel unique and classy. When having a tea next to the pool, there was no biscuit/sweets when even basic places are providing this small add on. No flowers in the room, only one armchair for a double occupancy room. - Breakfast: ok but nothing great for such a supposed to be top range hotel. Very narrow choice of marmelade, average quality bread basket including no French bread (only toasts on request) in a city where French bread is easily available. Croissants were not excellent when u can find very good ones at Bakerstreet, an address itself recommended by the Palais de Mahé's reception as potential a place to have coffee with Danish pastries! - Transfer to Chennai Airport done in a car without Air Conditioning. We have been informed at last minute that AC was not working giving us no opportunity to ask for an another one. Having said that the staff was doing its best to help us and was very friendly. We have been under the impression that this hotel is managed by real estate/interior design specialists BUT not by experienced hospitablity experts.

Stay at PDM was truly relaxing. The hotel blends a heritage ambience with modern comforts. The staff went out of their way to make our stay very comfortable. They were always smiling, helpful and courteous. The location of the hotel is fantastic, only a short stroll from the promenade street and walking distance from most of the nice cafes in the town. Their restaurant, where they serve the breakfast, is open air and sunny. The portions are smallish and instead of a buffet they have an ala carte menu. This is interesting and each of the 5 days we stayed there, the menu was different and stayed interesting for us throughout the day. The food was uniformly tasty and flavorful. The swimming pool in the hotel though small is very clean and well accessible from the 18 rooms in the property. The only downside is probably in certain cases there is preference on form over function- be it toiletries in the bathroom or cushions on the chairs in the room.

Charming, heritage hotel with caring, well trained attentive staff. Excellent breakfasts and exceptional barista coffees. Rooms are large, cool well appointed. Reception team especially helpful and accomodating. Lovely well maintained courtyard pool. Excellent location… walking distance to most things in Pondichery. Highly recommended… and would stay again

Palais de Mahe is an amazing place to stay in the french quarter, Well located in the heart of the city.The architecture was so beautiful given the colonial French feel.The service provided by the staffs is excellent. Breakfast was amazing.Kudos to the team...

We had a wonderful stay. Shyam and the team were courteous, welcoming and warm. They took time to talk to our 4 year old and gave us a lot of great tips on places to eat, shop and visit. The location is fantastic, the pool lovely and shaded and the rooms are beautiful.

We were three adults and two children staying for two nights at this lovely hotel in the French part . The hotel is a new build but a replication of the adjoining historic French building. Small with only 18 rooms , large rooms with simple and modern bathrooms with showers and a tub . We preferred the ground floor rooms which were very quiet and faced a lap pool with a lovely long corridor leading upto the reception . The staff are very friendly and always ready to assist with any advice on sightseeing , restaurant recommendations etc . The entire place is spotlessly clean and although the streets of Puducherry are appallingly busy and crowded, this hotel opens out to a relatively cleaner road ! The street is one of the three that still have vestiges of French architecture and some interesting clothing boutiques around the corners of Rue Roman Rolland . Check them out ! The breakfast is served on the terrace cafe with daily options . A happy spread of choices of eggs , fruits and South Indian cuisine. The dinner at the restaurant was delicious with local sea food specialities . Clearly the best meal we had during our visit as we went to the other highly recommended restaurants as well . It’s a quiet place , calm and a soothing atmosphere.