Hotel Villa Imperina

For sure this hotel was the last as part of our organised section of our tour of the dolomites. There is a lady on reception, the face of the hotel remember, who needs to go back to hospitality school. She occasionally borders on hostility. I shan’t name her but she’s a lousy goof. The hotel is being done up with construction across the floors. No noise that I noticed but aesthetically it disappoints. The spa was decent enough for twenty euros. Good sauna and streaming rooms, for sure, and the pool is fine. But the exotic sounding ice wall which piqued my interest was out of order. We booked in a sports massage with Madeline who did a fantastic job of untangling our knotted muscles and other soft tissues / tendons. I felt so content and renewed afters. She is an excellent masseuse. We dined in the restaurant for dinner. Almost comical service from our waiter but his heart was in the right place. The food was above average. See pics for details but the dining room is tired (not been refurbed yet). Breakfast was mediocre but the coffee was incredible. The grounds are lovely with exciting views of the mountains.

Be forewarned that this hotel has an extremely strict cancellation policy. It was my mistake that I did not write down the name of the hotel where I made a reservation. They took my credit card information online but there was no transaction for me to trace back to the reservation. Finally I had to reserve a different place or we wouldn’t have a place to stay. I understand that they needed to charge me for the night I didn’t show. Maybe even a second night would be fair. But four nights?! That’s ridiculously strict.

I cannot recommend this Hotel enough. Not only is it a comfortable distance from the centre of Agordo and a bus stop, the building itself is a joy to stay in. The breakfast was good and the hours agreeable. What I was blown away most by, was the staff and their cooperation and friendliness to make sure you enjoyed your stay in the hotel and Italy as a whole. In our case, we had run into difficult walking the Alta Via 1 and needed to reassess the route and rejoin it. The staff were willing to talk at length about the area, bus stops and issues to look out for. A huge thank you to Martina, who, by offering to get a friend to give us a lift, probably saved the majority of our holiday.

We (family of 3) stayed in a triple room for one night at this hotel at the cost of €250 including breakfast. This price was reasonable compared to other hotels in the region, yet still utterly disgraceful for the service we received and the state of the hotel in general. Check in was fine, somewhat marred by the smelly brown water in the vase of dead flowers on the counter. Late afternoon we wanted to have a drink on the terrace. We waited half an hour but nobody came. When we went inside to reception to ask if we could have a drink, we were told to order at the pool bar. Nobody was at the pool bar! Finally, someone came outside to take our order. We nursed our drinks for two hours - nobody came to ask if we wanted anything else. After putting our son to bed, we went downstairs to the bar. Despite sitting there for one hour, nobody came to ask if we wanted to order anything. Even despite sitting at the same table as a couple who had to ask (and wait 30 mins!) for a drink. The bedroom was hot, there was no air conditioning. The woollen blanket on our son’s bed was unnecessary. Although the old furniture has a certain charm, the loud rattling of the wardrobe any time anyone moved was irritating. Walls were as thin as cardboard - we could hear the upstairs neighbours enjoying some adult time, conversations in the hallway and people outside on the terrace until late at night. Breakfast was absolutely not worth the money. Scrambled eggs that looked and tasted like they were made three days prior, no gluten free alternatives, juice that was not fresh nor refilled and again nobody who asked if we would like a coffee/tea. Check out was equally as abysmal - we waited for fifteen minutes, and the bell twice and when finally someone came, no questions were asked if we had a good stay, no apology for keeping us waiting etc. The only positive part of our experience was the view which was beautiful. Strongly recommend that you pay a little more to stay in a better place. We will most definitely not be back.

Esperienza bruttissima, con i dipendenti della struttura non disponibili ma dopo aver chiesto all'arrivo se nel pacchetto fosse inclusa la cena., la risposta "o 3 ore di Spa o la cena, scelta la cena, la sera arriviamo al ristorante mi chiedono di pagare la cena. Camere ridottissime poco efficienti con luce da cimitero. Personale che non collaborano fra di loro, poco cordiali, etc. Etc. Immaginate voi...

Poca serietà, professionalità e rispetto per il cliente, camere ridottissime. Poco disponibili, non collaborano tra di loro nella struttura. Arrivati sul posto nel pacchetto incluso la cena ma la sera nel momento di entrare al ristorante mi chiedevano di aggiungere di pagare la cena stessa