Tài Khoản Khách
ngày 13 tháng 9 năm 2024
The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio
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