Gran Melia Palacio de Isora

Para ser un hotel de 5 estrellas el servicio en general no es acorde con esta categoría. Aseguraban qué había jacuzzi en sus habitaciones y nos vimos con una simple bañera sin nisiquiera hidromasaje. Y la habitación llamada Deluxe...sin ningún tipo de lujo... Piscina infinito con servicios inactivos. De resto pasable. El personal muy atento.

Fantastic hotel, would highly recommend! We were a family of 12 all holidaying together to celebrate some recent big birthdays! From my nieces aged 3 and 7, our daughters aged 18 and 21 right through to Grandparents who are in their 70’s we couldn’t fault it at all! The resort is huge with plenty of pools; adult pools, family pools, kids pools, pool bars and restaurants to choose from. We all ate together each lunchtime and evening and there was no problem at all being seated together. There was so much choice especially in the buffet restaurant; definitely something for everyone! My niece requires gluten free food and again so much choice for her too. I would definitely recommend going all inclusive, no worrying about a drinks/icecream/food bill at the end of your stay, especially when we were getting a drink every hour during the day as it was so hot! The rooms were very spacious, immaculately clean (as was the whole hotel) and the Staff were all very efficient and friendly. Nothing was a problem at all. Our Daughter fell unwell whilst we were staying there. The hotel arranged for a Doctor to be at our room within an hour, antibiotics prescribed and all sorted. We loved it so much we are all going back next summer!

This is the third time off coming here and I'm afraid it will be the last. All the staff are lovely and friendly but there appears to be a shortage of them in the buffet restaurant in the evening you order a drink only to be waiting at least 10 minutes or asking again where is it. Next you are left with a full table of your empty plates not being cleared I'm sure this would not happen in an All inclusive 5 star hotel. As for the sunbeds around the pools with most of them are broken at the back rest and obviously health and safety doesn't apply here also you don't get a topper for comfort and are very uncomfortable. Now to finish on a positive note Two of the Al carte restaurants the Italian and the Oasis I cannot fault and the staff are brilliant.

The hotel, the room and the location are fantastic. Plenty of all inclusive choice. I've never felt the need to write a review whilst in a hotel, but the service and the hotel's procedures each day become more and more annoying. For a start It feels like the hotel is making unnecessary work for itself and queues for guests with the process of entering the main dining hall and seating arrangements at all seatings, be it breakfast, lunch or evening meal. The queues to give staff your room number at a desk can be quite long, followed by another long queue to wait to be seated. (This hotel should look at the process at H10 or Grecotel that is much quicker and smoother.) During dinner it can take an age for someone to take your drinks order, sometimes having to go find someone. The food is good but the layout of the heated food stands is cluttered compared to other chains of hotels and hard to view what the food is due to the lids on the containers. Plates on your table can either be taken away almost before you have finished eating or can sit on your table for 3 courses. You never get offered another drink or top-up during your meal. Same can be said for ordering drinks at bars, where waiters don't scan the room to see you waving. They appear to be having to fill out forms on their iPads rather than observing customers, frequently taking over half an hour to get a waiter's attention. Be warned, don't go to the bar in the main plaza yourself or you will get sent away and be told to wait for a waiter. However waiters will come up behind you when you are not looking and take your unfinished drink away without asking, which has happened on several occasions. Some of the “puddings" in the restaurants look more like supermarket buns rather than a 20 euro desert (as the menu quotes on its price. As for the chaos of trying to book one of the alternative hotel restaurants, this is near on impossible. Use the app is the phrase you are told. You can only book 48 hours before the day you want to use a reatraunt. The app is hit and miss and no one seems to know when the bookings are actually released. Reception said 4.30 two days before. The app says 48 hours before. The lady who sits at the desk in the plaza to book restaurants at 10am tells you to use the app at 5pm. We set an alarm for 5pm and managed to book one day, however the next day the bookings were released at 4.30 and had gone. Each day we checked the app between 4 and 5pm to find no bookings available. The hotel does have plenty of sunbeds and a great position and lots of pools, though the infinity pool is a bit tatty on the tiled covering and the chemicals smell quite a bit. I had high hopes and it could be very good, but service has really let it down. I could write more about service, but I'm going to leave it there. Perhaps if you pay the premium and go "red level" you get better service. As it stands I don't feel I got a 5 star service. Would I return? No.

Currently staying at the hotel: The breakfast queues are obscene, after 9am expect 30/40 mins minimum, people queuing to get their own coffee, never any bowls for cereal, glasses for juice. Agave restaurant, food great, service once in good. But a queue of 30/40 people at 12:30 onwards for a 1pm opening time. Never seen anything like it. They could easily get another 15 tables in there. We’ve seen arguments, people getting turned away constantly. Kids club isn’t like we’ve previously experienced, although they have a small room ( nothing like the pictures on trip advisor) there is never anyone there, it is more activity based around the hotel than a venue you would leave your child at. Main pool very very quiet due it to it being saltwater, all the kids clearly don’t like it. A beautiful hotel in a good location. But they simply cannot cope with the amount of people, either that or very understaffed. Also if u have a pushchair it’s a nightmare. Loads of steps, lifts tucked away (which have also been out of order) so many families carrying pushchairs up and down stairs which are very steep!

The best hotel ever . Food was stunning . So comfy in the bed. Pools are beyond infinity Loved it Staff were so I loved the entertainment I would definitely recommend this hotel for families and even couples on their own. The infinity pool was to amazing for anything

This hotel is absolutely amazing!! This was our fourth visit now, this time returning with our 5 year old daughter. We didn’t think the hotel could get any better from our last visit, however it exceeded all expectations. We stayed for 2 weeks and didn’t want to leave. The room, we were on the 4th floor, which suited us perfectly, we had a view of the fish pond which was beautiful. The room was cleaned each day, and we got free water still and sparkling refilled free of charge each day. We also got free soft drinks refilled each day from the mini bar free of charge, this was lovely as it was nice to have an ice cold bottle of Coke Zero while getting ready. The double sinks and shower were fantastic. Plenty of space in the room and bedding changed regularly. The pools The infinity pool is not only beautiful it’s fantastic to swim in, it was lovely and warm and the salt water was nice to be in. I never wanted to get out, with a view of the sea and lots of jacuzzi spots dotted around it was perfect. We also visited the family pool, which my 5 year old loved. It has a section in the middle which is shallow, and she loved diving down to collect her toys. It was always warm and the bar at the family pool was my favourite. My daughter went to get her own drinks and the bar team were amazing with her never ending requests for sin alcohol strawberry daiquiri’s. The bars, There are bars all over this place, I don’t understand previous reviews of people complaining. There is a bar within a few feet from each pool. There is one at the family pool and infinity pool, if you’re at the adult only pool you only have to take a very short walk down a couple of steps and the bar is on the grass, never any queues. It’s nice to get up every now and then from laying on the sunbed. The bar in the Plaza is table service only. We loved this, we never had to wait long to be served and they all work incredibly hard. Carlos, does an outstanding job, always happy, and great fun with the kids, also Karol is amazing too, always smiling and happy. Restaurants I want to start by saying we used the melia app and didn’t have any problems booking a restaurant. During our stay we visited L’Olio Italian restaurant 4 times. The Pizza’s here are the best I’ve had. They truly are delicious. We also visited oasis 2 times. We went to Agave most days for lunch I recommend the fish and chips here they’re amazing. We also visited Pangea and the selection of food in here is world class. Everything kept hot, lots of live food stations and plenty to choose from my daughter loved all the food too. Our favourite had to be Nami. Wow this place was great. I recommend you try the sweet and sour chicken and the bao buns. We also ate at the beach cafe on a few occasions, we used the starters menu as tapas as had plenty of food. Everyone was so friendly. Entertainment Kids entertainment was fun, we all enjoyed the silent disco, it was excellent in the lava disco. Last time we were in there

I would give this hotel a 4.5* rating, though I've marked it as 5*. These are minor issues that can be easily resolved. Despite this, we would definitely return! We visited this beautiful hotel earlier this month for our first trip as a family of four, with a two-year-old and a three-month-old. The hotel itself is stunning. The pools are well-maintained and there are plenty to choose from. We mainly used the family pool since the main pool was always crowded, making it hard to find a sunbed unless you woke up and put towels down very early. The rooms were spacious and the staff promptly provided two cots as we had requested. The food selection was excellent. Having stayed at several amazing hotels worldwide, including Ikos resorts, I can say this hotel holds its own, whilst not quite on the same level it’s definitely lovely. I highly recommend the all-inclusive package, as costs can add up otherwise. We stayed for five nights and had two à la carte meals included, but only used one due to difficulty booking. We dined at Nami, the pan-Asian restaurant, where the food and service were exceptional, thanks to Isabel and Robert, who made it memorable for our eldest child. Regarding some of the negative reviews, I suggest ignoring them. This hotel is wonderful for families and reasonably priced. If you seek perfection, you might need to pay a premium elsewhere, but this is an ideal getaway. A few points that could elevate the experience from 4.5 to 5 stars: - We were assured that the pirate pool and a new splash park would be open upon our arrival. While the pirate pool was open, construction work behind for the splash park that was no where near done made it loud and dusty, which was disappointing for our toddler. - Though not the hotel's fault, the flies, particularly in the buffet restaurant, were quite bothersome, likely due to nearby banana plantations. Something to help this would be needed! - The bars open at 10:30 or 11, which can be inconvenient if you need water early. Once, the Oasis bar staff were rude when I arrived a few minutes after the ice cream station closed. Despite seeing me with an upset two-year-old, they refused service, which was disappointing. I do understand it was a few minutes passed but it had not been packed up yet and seemed a little petty. - Again, not the hotel's fault, but the Mexican restaurant, Agave, was closed due to a fire, limiting lunch options. This wasn't communicated to us beforehand or even at check in. Overall, it was a fantastic stay. The hotel felt grand, though some areas were slightly worn. The sun loungers could use an upgrade, maybe some cushions, but the cleanliness and overall experience made it the perfect getaway!

The hotel is enormous and has a Moorish palatial style full of quiet courtyards filled with palm trees and chirping birds. The staff are very friendly and efficient, and even though I couldn’t find any bookings on the app for the a la carté restaurants, the Pangea buffet is absolutely excellent!! I only stayed for 4 nights, but it completely recharged my batteries! The only area for development I can think of is the sun beds are a little uncomfortable and some of the grass has gone meaning it can be a little muddy in the morning when the sun beds have been washed. Besides that, I really did have a marvellous time and my experience of the hotel was very positive. It is really quite a wonderful place to stay!