Tài Khoản Khách
ngày 28 tháng 12 năm 2023
We LOVED Hotel de Len! Chic decor (a mix of Scandinavian/Italian with local touches - impressive mix of colors and textures, magazine-worthy). Super-comfy beds and pillows. Well-equipped minimalist bathrooms, with soaking tub and separate shower, heated floors. The food was amazing - over-the-top delicious (and included) breakfasts and lovely snacks at cocktail hour. The concierge service was so helpful, especially when we had a reservation mix up with Pia Tofana who wanted to charge us $300 for cancelling within 72 hours! The hotel helped explain the mix-up and negotiate on our behalf. The spa was incredible - we didn't book a service, my husband and I just used the hot tub and sauna, but it was lovely and immaculate and again really great design. The service was top-notch, warm, quick, and friendly. For instance, I came down on our 3rd day and the waitress brought me my coffee order, just how I liked it, without being prompted, because she remembered from the past day. Amazing. The service felt personal and intimate, which is so hard to find in big hotel chains. Our breakfast waitress waived good-bye to us from the restaurant window when she spotted our car pulling away! Just wonderfully nice people running a very upscale, design-focused hotel. We hope to be back!
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