Marie P
ngày 2 tháng 8 năm 2024
Vistited as first time day pass guests on Emancipation day. Room and food were nice ,however, the atmosphere was VERY unwelcoming and unfriendly. From "The-Tired-of-Day-Pass Guest Attitude" Reception Guy, to "The-I-Don't-Give-A..."restaurant staff Service from staff was piss POOR! Had to walk up to a restaurant staff member to get help,even though they looked around and saw us there looking lost.This slim mature-looking guy said "Yes this is Centro,you can go and have a seat " offering a table inside,while others looked on. I asked to sit on the outside because it would be less cold,he said nothing, we went outside . 10 minutes later,NOTHING. I watched 2 staff coming out and going in in that time .Got up and looked through the glass door to see if everyone went home, someone looked across from the counter. I sat back down,still nothing. We went back inside after 15 minutes total, only the cashier was still there. Stated what happened and that I didn't understand. She said nothing. Just "Do you know what you want to order?" afterwards. She looked for the menu, took the order, gave us a bill to sign and eventually said "You can go back and sit down " ,after someone handed us 2 drinks. We got cups and went back outside. The mats came with the food in tow. Food order called out, placed down correctly,and not another word! Another eventually came by to ask if the food was good. I nodded yes ,as my mouth was full. Still no water though. I left questioning the standards.
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