Baymont by Wyndham Duluth

My stay at Baymont Hotel had both positives and negatives. Upon arrival at 4 PM, the check-in experience was uncomfortable. The front desk associate confronted me right away, questioning why only two people were present when I had booked for four. After explaining that my kids were on their way from school, she immediately assumed there would be more than four guests, even after I clarified. Her dismissive attitude, including rolling her eyes-made the process unpleasant. I’d strongly recommend further training for front desk staff to ensure a more welcoming experience. That said, the rooms were accommodating and clean, and the new beds made for a comfortable stay. However, my room was located next to the pool, which made it difficult to rest. If you’re a light sleeper, I wouldn’t recommend booking near the pool, as the noise carries from 8 AM to 10:30 PM. Additionally, accessibility could be improved, as the front entrance features a long staircase that may not be ideal for guests needing easier access. Breakfast was another area that needed attention. The two associates struggled to keep up with restocking essential items like forks, spoons, plates, napkins, and food. The waffle batter wasn’t refilled after the first round, leaving many guests waiting.

I honestly felt bad for the staff. Our first night they were obviously short staffed and were working late into the night to try and get rooms cleaned and ready. However I did not appreciate listening to them at 9-10 PM swearing and being loud while cleaning when my family was trying to sleep. Our second night the receptionist was the only person working the front desk and breakfast bar and she was working her butt off! I really wish she had help. The hotel itself is interesting for lack of a better word. The steps are slanted there were holes by the base boards, and the pool was freezing.

Property needs some serious updating. There are some foundation issues, large gaps at the bottom of the exterior and interior doors. Breakfast: microwaveable breakfast sandwiches, waffles and cereal. Could hear everything from the pool area and hallway/breakfast area and neighboring rooms (like, everything). The room was clean. The staff were nice.