Hotel Garden

My experience was a mixed bag. Gresa from reception was fantastic and really customer focused. The restaurant is really great and has a fantastic menu too. The negatives: -The spa was really dirty and not managed, no towels, steam room not working. I went once and didn't go back. -The room service was a disaster- firstly I was brought no cutlery or napkins and when I asked for them I was asked "really?" And brought a wet napkin. Second time, I ordered vegan food and the the vegan burger had a suspicious piece of beef ham placed amongst the salad. -I asked for extra pillows 3 times before I was given a package of never opened pillows with no pillow cases. -My room phone didn't work after the first day. -There was a dirty ash tray left in my room on arrival Positives: -Food delicious, restaurant manager great and helpful with allergies -Rooms good value for the price, great air conditioning and comfortable -Reception staff really helpful I would say it's more of a 3* property with a 5* restaurant. I emailed the manager after I left and never got a reply, which shows they don't care about their guests. I would not stay here again.

If you're a family with young children, **avoid Garden Hotel at all costs**. Our experience was far from family-friendly, and it was clear that this hotel does not prioritize the well-being or enjoyment of guests with kids. At the outdoor pool area, we were instructed to sit at the back because the music was deemed "too loud for children." The reason given was that the area was filled with **20-something singles** indulging in expensive champagne and other alcohol, with little regard for families. To make matters worse, many of these younger guests weren't even staying at the hotel. The pool area was littered with bottles, creating a hazardous environment, and the music was blaring, making it impossible for us to relax or keep an eye on our children. The **management’s attitude was incredibly dismissive**. When I politely asked if the music could be turned down slightly, my request was not only ignored, but I was also met with rudeness that left me shocked. The **arrogance of the management** was astounding, and they seemed completely disconnected from what was happening around the pool. Their only concern was catering to the younger crowd who were spending money on drinks, with **no consideration for families**. In addition to these issues, the **parking situation at the hotel is a nightmare**. It’s overcrowded and chaotic. On one occasion, our exit was blocked by two cars belonging to people who weren’t even staying at the hotel. The security and reception staff were running around like headless chickens for about an hour, trying to find the owners of the cars. There seemed to be no real systems in place to prevent these problems, and the staff offered no solutions to the inconvenience caused. In summary, if you're looking for a place where your children can enjoy a safe and comfortable environment, Garden Hotel is definitely not it. They are solely focused on creating a party atmosphere for younger guests, with **no consideration for families**. The lack of organization and care in both the pool area and the parking situation only adds to the frustration. I would strongly recommend looking elsewhere for your stay.

Had a nice stay at Garden Wonderpool. The water was fresh and the pool area super clean. The employess are friendly. Molos was the best! Super courteous and professional. Thanks for the service! See you next time.

The service is excellent, by all the staff, particularly Yll at breakfast who looked after my coffee needs every day. The reception staff were also very welcoming, helpful and informative. Hotel is not situated in city so be prepared to taxi to anything you want to see.

The staff needs some decency behaviour training. I would use the worst possible words to describe them but I don’t want to stoop so low to their idiocy level. Never again, and I would recommend nobody from my friends, colleagues or acquaintances. Luckily Prishtina offers other better options too

Terrible Hotel, with terrible employees! Very arrogant and not customer oriented. This is the last hotel to stay in Prishtina. We‘re living in 2022 and they are still living in a stone age. I absolutely wouldn’t recommend anyone to stay at this hotel.