Prague Inn

On arrival, we were greeted by a great receptionist, who was very helpful and professional and managed to check us in a little bit earlier, which was wonderdul as we have been travelling for a long time. Unfortunately, right after check in, we realised there were some serious cleanliness issues. First, I noticed large cobwebs full of dust right anove bed. I had to ask the cleaner in the hallway and remove them myself as she was too short to reach it. You may still be able to see them in the room now, as even I struggled, however I shouldn't have to sleep under that. It didn't stop there I'm afraid. I tried to plug in my bedside lamp in socket (one of them doesn't work) and noticed a build up of debris and dust by the bed that wasn't hoovered for a long time. On the other side od the bed, we found a bits of food and old vape from previous guest, that is unacceptable! We informed the reception ans he was very apologetic and told us he will send the cleaner back after we leave the room. Just before having shower, I noticed one of the towels has black marks all over it. The fitted hairdryer is not working and has an awful lot dust build up on it. Finally, the window glass is broken and I have nearly cut my hand when admiring the beautiful view, as there were small shards on the window sil. I have tried to contact reception team as well as hotel director, but no response. Very unprofessional!

I have to echo the sentiments expressed in many of the negative reviews here, as my experience was disappointingly similar. From the moment we entered the small lobby to check in, the atmosphere was uninviting—about as cold as the winter air outside. There was no greeting, no smile, and a distinct lack of warmth that set a negative tone for the rest of our stay. The breakfast was another letdown, offering a limited and uninspiring selection that left much to be desired. However, one redeeming quality of this hotel is its good location. Situated right on Wenceslas Square, it provides easy access to the city’s major attractions, making it a convenient choice for sightseeing. While the location is hard to beat, the overall experience leaves much room for improvement, especially when it comes to customer service and amenities.

Hotel was ok but the restaurant staff and service was appalling, waiting was endless for everyone, the waitress had a face like a slapped **** and did not want to be there Beers were short measured food barely adequate, then they added stuff on the bill we did not order or eat and threated to call five0 when I complained so avoid this one

The worst customer experience I have ever had. Waiting staff were rude and obnoxious. Delivered the wrong drinks and wrong food. Ran out of the food we had ordered and told us after half the party had been served and 45 minutes had passed so that some of our party went without their meals. Tried to over charge us. Ignored our attempts to correct the bill. And the waitress deliberately kicked a chair into one of our party who was simply trying to help resolve the matter and ensure we paid for our order. Steer clear from this place if you are looking for even the most average treatment by the staff. They clearly don’t value customers.

Very poor experience - shockingly bad waiter who not only forgot one dish we’d ordered, also gave us no cutlery to eat with… we had to get it ourselves from downstairs as he disappeared smoking a cigarette. He had zero sense of humour or charm either. Had to get up & find him for the bill with all the plates on the table. When he finally brought the missed dish, he plonked some bread on the table that we hadn’t ordered and charged us for both, even though one of us had to eat alone. We thought the bread was some kind of gesture for screwing up our order. To add insult to injury they charged us 2.5 euros for tomato sauce for our daughters burger. This hellhole was empty too which is not surprising, though with so few customers how dare you be so poor at your job. If you want to feel angry, ripped off & disrespected please do enter this joke of a restaurant.

This hotel in good location and would not recommend it if you have any disability due to breakfast room 3 flights of stairs below ground floor with no lift. Staff were very helpful which was good. We had to change our room on first day as they put us in the roof and there was only 2 sunlight windows above. The air conditioning was not working and we're was given a nice room on second floor which was better apart from the bath which was very high to get into. Breakfast was good apart from queue at the one coffee machine. The Hotel has its own restaurant attached but would not recommend it as food not very good and over priced. We noticed several people didn't eat there meals and went elsewhere. Beer was brilliant but watch out for the 10% service charge slapped on at the end which seems to be at most restaurants and prices are much the same in all restaurants nearby. I would recommend Berger King nearby as if berges are your thing prices would be 50% cheaper .