Hotel Trevi

Các đánh giá Hotel Trevi

Hotel Trevi

Uruguayská 20, 120 00 Praha 2-Vinohrady, Prague 2, Prague, 120 00, Czech RepublicXem thông tin khách sạn
Hotel Trevi
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Đánh giá của khách

8.3/10
Rất Tốt
28 đánh giá
Đánh giá đã xác thực
Vị trí8.5
Trang thiết bị8.2
Dịch vụ8.3
Vệ sinh8.2
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Tất cả đánh giá(28)
Đánh giá tích cực(17)
Đánh giá có ảnh/video(1)
Đánh giá tiêu cực(8)
Người Dùng Ẩn Danh
Lưu trú vào thg 10, 2022
Du lịch cùng bạn bè
15 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 25 thg 11, 2022
+ balcony + heater (it’s really work) + fan - bath room can’t lock (the lock is broken) - breakfast is ok but not enough hot foods. + 5 mins to metro station ~ rock pavement ~ reception will close at night, call the phone number shown on the door.
Dịch
Nucleool
Lưu trú vào thg 9, 2024
Vợ chồng
1 đánh giá
4.5/10
Đăng tải vào 21 thg 10, 2024
Elargire un saluto da parte loro è stata un'impresa,sembrava quasi ti dovessero fare un favore,camera assegnata in una mansarda con un letto per terra,in bagno c'era una caldaia,non un boiler,una caldaia!!! andava in continuazione.. Carta igienica buttata dietro il water senza manco un porta rotolo Lenzuola macchiate e cuscini,se così li vogliamo chiamare,sconodissimi Colazione con roba fredda o imbustata Unica nota buona è che è in una buona zona vicino alla metro e al centro In Italia questo è un 2 stelle non un 4 stelle Ps se il proprietario risponderà a questa recensione come agli altri clienti dandogli dei frustrati dovrebbe solo vergognarsi,invece dovrebbe imparare dai propri errori ed ammettere che in alcuni casi è meglio stare zitti
Dịch
Manuela
Lưu trú vào thg 10, 2024
Gia đình
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 25 thg 11, 2024
Todo perfecto, el desayuno muy bueno y completo.
Dịch
Salvatore
Lưu trú vào thg 11, 2023
Gia đình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 6 thg 12, 2023
Ottimo hotel rapporto qualità prezzo molto pulito a 2 minuti dalla metro Colazione abbondante e varia tra dolce e salato
Dịch
Winters9667
Lưu trú vào thg 11, 2023
Gia đình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 24 thg 12, 2023
2018年來布拉格玩時就住這家,早餐簡單,晚上也很安靜,去布拉格廣場和城堡,查理大橋交通很便利,前台也很熱情
Dịch
青空出口
Lưu trú vào thg 12, 2023
Gia đình
3 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 3 thg 1, 2024
プラハの街並みにあった雰囲気のホテルでした 良かったです
Dịch
Lukas G
Lưu trú vào thg 10, 2024
Vợ chồng
2.0/10
Đăng tải vào 25 thg 11, 2024
⚠️‼️⚠️WARNING DO NOT GO HERE⚠️‼️⚠️ All the negative reviews are true and I can’t stress this enough do not book a room for your own sake. This place is an absolute landlord special with walls that are half painted in different colours or holes that have just been painted over. Everything is damaged or is unclean especially when it came to the bed (If you can call it that). The bed which is about as thick as two pieces of paper towel had two flat pillows and very unclean bed sheets that where ripped in multiple places and unidentified stains that could have been blood or other unidentified bodily fluids. Then when requesting new sheets and a lightbulb from the front desk I was told he didn’t have access to any of the new laundry as he didn’t have the key and the reason for the stain was probably a leak in the pipes which supposedly happens in EVERY room. However of course he was nice enough to change out the lightbulb that was flickering like the horror film it was and while doing that proceeded to dump the sheer amount of dust that was in the lampshade all over the bed. We went looking for any other hotels in the area and after finding one we quickly got our stuff before asking for a refund I was told he would give me half back as we had already stayed for“half the stay” which is outrageous considering the condition of the room. He then proceeded to tell me that as we had booked online we had to take it up with them as it was not his problem. Another thing to note for woman or girls that are travelling alone or in pairs the rooms felt very unsafe and out of three doors only two of them actually stayed closed. As a hospitality student myself that literally studies in this field. The Trevi hotel is an absolute disappointment to the hospitality industry and should be avoided at all costs. Instead of this hotel I can recommend amazing places like the Motel one located directly in the centre of Prague or even the continental hotel that offers way better service and quality for the same if not cheaper price.
Dịch
Phản Hồi Từ Khách Sạn: You are posting this review everywhere. You probably have nothing better to do. In any case, we are providing our usual response here as well. Dear Guest, We take guest feedback seriously and always strive to provide a positive experience. However, your review contains gross exaggerations and false claims, which need to be addressed. 1. Room Concerns and Resolution: ◦ When you expressed dissatisfaction with your room, our reception promptly offered you a different one. This is clear evidence of our commitment to guest satisfaction. Your claim that your concerns were ignored is completely unfounded. 2. Room Condition and Cleanliness: ◦ Our rooms are regularly maintained and cleaned to a high standard. Your allegations of "half-painted walls," "holes painted over," and "ripped or stained sheets" are not only inaccurate but blatantly false. These are not issues in our hotel, as verified by numerous satisfied guests. 3. Staff Service: ◦ Our reception team is equipped with access to all necessary amenities, including clean linens and spare items, 24/7. Any claim that this was not the case is entirely false. 4. Refund Policy: ◦ As per our clearly stated terms, bookings made through third-party platforms are subject to their policies. Partial refunds are only offered in exceptional cases. This was explained to you, but your exaggerated dissatisfaction does not change our policies. While we understand that personal preferences vary, your behavior, including making exaggerated and false claims, is unacceptable. We have a strong reputation for customer service and hospitality, and it is clear that your review does not reflect the reality of our establishment. We kindly ask that you refrain from booking with Hotel Trevi in the future, as we are dedicated to welcoming guests who appreciate our service and values. Sincerely, Hotel Trevi Management Team
Tài Khoản Khách
Lưu trú vào thg 10, 2024
Khác
8.0/10
Rất Tốt
Đăng tải vào 30 thg 11, 2024
Lovely hotel in an old, period building. Rooms have been renovated but could still be slightly better. Room size was immense and we had a small balcony. Bed quite firm, but that suited me. Ideally the room required better duvets and a kettle in the room would be appreciated. There are hot drink facilities in the lobby downstairs, but after a day/afternoon/night walking around Prague, I didn't fancy leaving the room, once back, to go and make a drink. The bathroom was great. Good, hot showers and a decent hairdryer. A small breakfast area was available in the mornings supplying hot drinks, fruit juice, pastries, cheeses, cold meats cereals etc. The hotel is ideally situated and only minutes from Namesti Miru tramstop. From here you can explore everywhere in Prague. All in all, we would stop at this hotel again.
Dịch
Tài Khoản Khách
Lưu trú vào thg 5, 2024
Du lịch cùng bạn bè
6.0/10
Đăng tải vào 3 thg 6, 2024
Reception staff on arrival was not very friendly. He had his airpods in and didn't really seem at all interested. Rooms themselves were clean and spacious, the shower had excellent pressure. There was no way of contacting reception unless you go down to speak with someone. Breakfast had a selection of pastries/bread/rolls and preserves, with some cold cuts. No black tea other than earl grey, lots of herbal. Don't expect great staff service, however the location was good for a city break and a clean place to stay. There was a lady in reception when we checked out who was lovely and helpful.
Dịch
KasiaKwiecien123
Lưu trú vào thg 2, 2024
Du lịch cùng bạn bè
6.0/10
Đăng tải vào 4 thg 3, 2024
Hotel in my opinion does NOT deserve 4 stairs. I would say 2. Some people working in reception are not friendly, cleaning service also could be better - someone took towels but I did not receive new one, no toilet paper. Ventilation system in bathroom extremely noisy, door handle broken. Location of the hotel is perfect- close to the metro and tram station. Breakfasts were good. Generally was okey but for sure there is a lot of things which should be improved.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Upon receipt of your recent review, we have diligently attempted to locate your reservation details without success. To ensure we address your concerns accurately, could you kindly confirm whether you have stayed with us? Our commitment to delivering exceptional service to all our guests is unwavering, and your feedback is crucial in our pursuit of excellence. We note with concern your remarks regarding the alleged issue with towels not being replaced and a broken door handle. These specific issues are quite perplexing, as our standard practice includes daily housekeeping checks and immediate maintenance response to reported damages. We have no recent records of such complaints, which leads us to seek further clarification from you to investigate thoroughly. While we appreciate all feedback, it is disheartening to perceive an implication in your review suggesting a correlation between our pricing strategy during off-peak seasons and the quality of our guests. We firmly believe in providing a consistently high level of service to all our guests, regardless of the season or price point. Your experience and observations are important to us, and we are keen on resolving any misunderstandings or actual inconveniences you may have encountered. We value your input as it aids in our continuous effort to enhance our guest experience. Please contact us directly to discuss this matter further. Thank you for bringing your concerns to our attention. We look forward to the opportunity to make things right and hopefully restore your faith in our commitment to excellence.
lucios81
Lưu trú vào thg 1, 2024
Vợ chồng
4.0/10
Đăng tải vào 27 thg 2, 2024
Me and my partner were in Praga in February and the Hotel trevi was chosen as it has a very nice location and because it is a 4 stars hotel. The hotel is close to the bus and underground stop. The hotel is a 4 stars hotel but does not deserve 4 stars but maximum 2. The room was fine ( but not very well clean as exercise in a 4 stars hotel) but the reception service ( except the night shift man ) was very bad. I asked twice to repair the handle of the sink and the problem was never fixed. Every time I explain to the receptionist the problem it seems that he does not have any desire to help us. Only the evening before our departure and only from the night shift receptionist the staff asked us if er want to change the room. The breakfast was full of packaged products and almost nothing fresh, but the ladies were helpful. My opinion is that the hotel has a good potential but the staff must be motivated to do better than they do. Up to now I will not suggest to anyone to go to this hotel.
Dịch
Phản Hồi Từ Khách Sạn: We offered you to change the room because the handle was not easy to repair. on sundays there are no plumbers available for this.
Tài Khoản Khách
Lưu trú vào thg 11, 2023
Khác
8.0/10
Rất Tốt
Đăng tải vào 16 thg 12, 2023
Quite convenient for Metro, trams or buses. Arrived in snowy cold weather. Reception was efficient and allocated room on second floor (lift available). Unpacked and went out for evening meal and to see the Christmas market at Namesti Miru. On return room felt quite cold and found there was no hot water. Problem investigated and as an issue with the boiler were moved to a room on ground floor. Room was ultra hot and had to open windows to cool it down. Bed was very firm but had a good night's sleep. Radiators had gone cold and visit by receptionist helped us to get them very hot again. Breakfast was buffet style with a lot of choice and thus enjoyable. Bathroom was quite big and also very warm. Other than heating issues and having to move rooms hotel was excellent value for the price paid of £35pn including breakfast
Dịch
Tài Khoản Khách
Lưu trú vào thg 10, 2023
Khác
4.0/10
Đăng tải vào 22 thg 11, 2023
We have been given an attic room with a reduced space (due to the sloped roof). The "bed" was rather a sleeping mat on the floor, not a classical (high) bed!!! Staff do not speak German good, breakfast were very poor for a 4* hotel.
Dịch
Phản Hồi Từ Khách Sạn: if a guest doesn't like the room we never had a problem to change it. you did not ask for this and at home you write bad review adults act in a different way
Tài Khoản Khách
Lưu trú vào thg 10, 2023
Khác
10.0/10
Nổi Bật
Đăng tải vào 17 thg 11, 2023
great place. we like the stay in the hotel and we will come back for sure. It is located close by the centre. Prague is a nice stay where to spend a week end. Restaurant are good and night life amazing
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2023
Du lịch cùng bạn bè
2.0/10
Đăng tải vào 9 thg 2, 2023
Saying hello to the guest is too great a sacrifice for them. The guy with the oriental features, certainly the rudest receptionist he has ever met. We greeted him twice, he looked at us and turned his face without a word. I stayed from 03 March 2022 to 6 March 2022. room 212, at check out no one greeted us, we left the key above the counter and left. VERY DIRTY HOTEL, the blanket and pillow in time were white, now they are yellow ..
Dịch
Phản Hồi Từ Khách Sạn: not at all. all our staff is friendly with people and the hotel is clean as per all reviews we got. You are probably writing here your frustration with your personal life.