524andav
ngày 10 tháng 10 năm 2023
Myself and a group of couples came and stayed in this beautiful apartment around Easter 2022 for a 40th birthday celebration. Beautiful place, stunning rooms, perfect location! Everything was wonderful... Until one of party members accidentally sat on a voile curtain tearing it and forgot to mention it to the reception on the way out on a day trip. This resulted in a very volatile manager, calling us in the middle of the day (on the first day of a 3 night stay) shouting and being incredibly rude and aggressively threatening to throw us out over it!! Which completely ruined our day trip. On return to the hotel, the manager used her staff (all via the phone as clearly couldn't bring herself to speak to customers in person) to threaten us further with chucking us all out! Then proceeded to demand over 300 euros to fix the cheap voile curtain. Then there were further accusations that we had spilled some coffee on a bed etc. and had to pay to clean it! (which we ended up giving 20 euros towards to calm her down) being loud in the corridors (which is almost impossible not to in the echoey stairwells) Basically the manager of this lovely hotel is by far the rudest most unprofessional individual I have ever come across in many many years of world travel. It seems apparent that a very sneaky way to avoid charges form *********** is for them to then cancel your booking when you leave, so they can get out of paying charges and this in turn affects your personal booking ratings and meant we couldn't leave a targeted review on the *********** site at the time. Needless to say! Avoid avoid avoid! Unless of course the manager has changed since April 2022 :)
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