American Hotel

Great Place ! Grazie Mile

Worst Hotel Experience Ever The only reason that I have put a one star review, is because there isn’t an opportunity for zero stars, because this hotel doesn’t deserve any of them. The staff were horrendous and the rooms are even worse somehow. This is my story on this hotel. My family was on vacation in Naples and decided to go to this hotel because the reviews seemed decent and for good price. However the reality was the exact opposite. We had arrived from an 8 hour drive at 4AM and we were all exhausted and simply hoped to get some rest. From the moment that we arrived there seemed to be a negative energy from the man at the front desk , and there was a big issue to get into the parking lot. However it was so late at night we ignored it. Once we were inside, the man in reception gave us our room, and I asked for an extra pillow. However he said that it would take 5 minutes because he was “busy” at 4 in the morning. He never came with the pillows after multiple reminders. Instantly when we got inside the room we heard a loud gushing noise coming from the bathroom. It turns out that our toilet was not flushing properly. This had probably been going on since when the previous guests left and no one seemed to care. We called the hotel reception and the man’s response was to just not use the toilet for the whole night. We thought this was ridiculous and told him that we wanted to change rooms. Eventually he moved us into a new room and we thought that it was all finally over. However it only got much worse. Once we got into our new room we felt that the whole room was very hot. That’s when we realized that the Air Conditioning was not working at all. This was extremely frustrating for our family but it was so late at night that we tried to ignore it and just shower and go to sleep. However when I got out of the shower I noticed a red stain on the floor. It was blood from previous guests. Even after everything finding this was shocking, because it seemed like the only thing the cleaning crew did was make the bed. I took photos and videos of this which are attached below, and planned to show them to reception in the morning and then leave, because I found this disgraceful. To top things off however, when I was going to bed I saw yet another blood stain on the bed. It was getting ridiculous at this point. I was not about to pay over $100 a night to sleep on someone else’s blood. I called reception once again and once the man came, he seemed more concerned about not waking up MY son than the fact that his cleaning team had been so incompetent to leave this much of a mess. When I woke the rest of my family up, they were equally disgusted by the quality of the room. We all agreed to leave that same night. The worst part is that while we were leaving, the man didn’t even apologize for the horrendous night, and instead had the audacity to insist that we should pay for the “night” that we had. I instantly contacted my travel agency, and they told

My recent stay at this so-called "4-star" hotel was deeply disappointing and certainly not up to the standards one would expect from such a rating. First, upon arrival, I was greeted by a rude receptionist who seemed more interested in dismissing my concerns than providing any semblance of customer service. When I pointed out that the room I was given was smaller than what I had booked, we were given bigger room next day but it was a lot of hassle to change the room. The room itself was far from comfortable. The air conditioning was not working properly, making the room stuffy and uncomfortable throughout my stay. To add to the discomfort, there were mosquitoes in the room. I also found a small refrigerator in the room, but it was broken, rendering it completely useless. Moreover, there were no tea or coffee-making facilities in the room, which is a basic amenity I expect from a 4-star hotel. The restaurant was another major letdown. I liked restaruant staff but did not like the food at all. To top it all off, when I asked the receptionist to book a taxi, I was charged double the normal price. I asked the receptionist to ask for the price and he booked and force us to use taxi. Overall, my stay at this hotel was extremely disappointing. The service was poor, the amenities were lacking, and the overall experience was far below what I expect from a 4-star establishment. I would not recommend this hotel to anyone seeking a comfortable and enjoyable stay.