SureStay Plus Hotel by Best Western Poteau

My husband and I love staying here as a little get away. The staff here are awesome!

A bit Frustrated The stay was good for almost the entire time but the morning before we were actually due to check out housekeeping knocked on the door at typical time for their daily cleanings well we knew we weren't checking out until the next day so of course i just greeted them assured that they were knocking to offer room freshening and asked them to please bring clean bedding at some point later in evening not to rush or be concerned and that old bedding could and would be ready to be removed from room at time of fresh linens being brought, then when i saw the confused look on her face like she didnt understand or thought i was the one whom was actually confused or "off my rocker " so to say, then she gives a little smile/nod and says you will be out of room in 30 minutes... well i assured her no that wasnt the case but i was going to handle it with Management. But it isnt so much for the mistake but the fact that had i not known that she was given inaccurate information and just agreed with her then i would have been charged for an entire night stay as well as the xtra fees for stay protection but the inconvenience of it would have really probably resulted in the last time my business was received as well as being frustrated to say the least but now we were actually considering the possibility to extend our stay but i am not able to do so.

Its the little touches that make or break. No Kleenex box? Pizza Hut delivery made a slight sauce spill. Had to use toilet paper to clean the spill. TV service was a bit sketchy although it was signed in to service before I entered. Lots of "Not Available" channels in between. Otherwise, nice place, nice staff, nice experience.