Covo Dei Saraceni

位置在碼頭旁邊，晚上旁邊就是酒吧，會吵到凌晨兩三點，陽台上一股船的尾氣味。房間倒是很大，可能是因為定的是酒店最好的房型，陽台的泳池更像是泡池，沒有什麼意義。房間內設施陳舊簡陋，沒有免費礦泉水，汗蒸室有點像是壞的，酒店應該是有年頭了。酒店有三個餐廳，早餐很簡單，沒什麼好吃的。披薩也很一般，且披薩店服務人員態度極差。主餐廳倒是味道不錯，服務業熱情。前台服務員也比較不錯，整體來説就是太古老了。

My wife and I recently stayed at the Covo dei Saraceni hotel in Positano, we had used the Hotel / Concierge to have items secured and shipped which we purchased while supporting and visiting a family run Limoncello and Olive Oil farm in Sorrento, we also purchased some additional bottles of Limoncello & Melloncello at another stop in Sorento's City Center again to support the local economy. We didn't want to take the items and extra weight on the balance of our trip so, we asked if the hotel had services where they could have our items shipped to the US which they did. We filed out the appropriate paperwork provided our Credit Card information to pay for the shipment and went about our trip. When we arrived home, I inquired with both the Hotel & Mail Boxes Etc. in Positano on tracking information and status of our shipment, I had to follow up a second time only to get a response 2 days later stating your package's will arrive today, Great Right!. No so fast, sure enough package has arrived and now the issue comes into play, half of our items which ironically were the Limoncello, Melloncello, and Olive Oil were all missing. I immediately went to the FedEx tracking information to check the information and sure enough the weight of the package matched what was shipped however, clearly the missing items which would've been more than 13.7 lbs / 6.21 kgs alone, the information also showed only 1 package associated with the FedEx tracking number, I placed the box on the scale with the clothing items and leather pocketbooks which matched the FedEx information which further proves my argument of the items not shipping. I have repeatedly tried to get this resolved between the Hotel & Mail Boxes Etc. only to be provided false information and told by the Hotel there's nothing they can do "your 2 boxes" delivered and to take it up with FedEx. Again the photo FedEx took and tracking info have 1 box associated with that delivery, although there's a much smaller package in the photo from FedEx it has nothing to do with the shipment from Positano and no other information has been provided. The right thing for the hotel to do would be to replace the items and have them shipped to me.

The biggest positive of the Covo Dei Saraceni hotel was the staff, super friendly & accommodating! The location was also ideal. Breakfast was amazing, enjoyed the pool and the restaurants. Its expensive, but worth the price! We would definitely stay here again.