InterContinental Hotels Dominica Cabrits Resort & Spa

Beautiful hotel absolutely stunning scenery! The food wasn’t great, considering the price point which is a bad reflection of Dominican cuisine in all honesty. The breakfast buffet was the worst I’ve ever been to in all my years of travelling and I always feel so embarrassed to send things back or not finish food as it is rude in my culture but both times I went to the breakfast buffet I was extremely disappointed only managed to eat some yogurt and fruits! Staff was amazing super sweet very polite and helpful.

I recently had the most harrowing experience of my life during my stay at the Intercontinental Dominica, an ordeal that has left me shaken and deeply traumatized. We stayed at the hotel May 4th to 6th as guests of the DominicanTourism Board, upon arrival on a beautiful Saturday evening, my companion and I were taken in by the resort's stunning aesthetics, providing a false sense of security. We enjoyed a lovely dinner and retired to our room, expecting a peaceful night’s rest. However, at a little after 1 am, our worst nightmare unfolded: someone entered our room while we were asleep. The sheer terror of waking up to an intruder in our room is indescribable. The vulnerability of two women asleep, only to be awakened by the presence of a stranger, is a danger I wouldn't wish on anyone. In a panic, we tried to reach the front desk, but our calls went unanswered. We had no choice but to walk to the front desk, utterly frightened, to report the incident. We were told, quite nonchalantly, that it was a member of staff who was tasked with fixing the ac in unoccupied rooms. This response did little to alleviate our fears or provide any comfort. The following day, no one contacted us regarding the incident, and the manager was notably absent. Seeking some semblance of normalcy, we decided to spend the day at the pool. However, upon returning to our room, we found ourselves locked out. We encountered a supervisor, to whom we recounted the terrifying events of the previous night. Her response was limited to mere apologies, a grossly insufficient reaction given the gravity of the situation. Later, as we prepared to go out, another shocking breach of security occurred: a guest tried to enter our room using a key that luckily did not work. Once again, no apologies were offered, and our sense of safety was further eroded. On the day of our checkout, the manager, Pascale Selwan, was finally available. We had to seek her out ourselves, and she offered an apology and a complimentary night’s stay for our next visit. Nearly a month after our stay, we received the certificate, only to find it addressed to the same and incorrect name. This added insult to injury, highlighting the sheer incompetence and lack of sensitivity from the hotel's management. For a high-end hotel that promises luxury and security, the Intercontinental Dominica’s handling of our ordeal was woefully inadequate. The dangers we faced, the lack of care and the unsatisfactory resolution were appalling. This experience has left a lasting mark, and I urge future guests to be aware of the potential risks. Our safety and peace of mind were grossly compromised, making this stay an unforgettable nightmare. At this point no free one night stay can make up of this horrible experience.

Stayed here for 4 nights and loved the property and the setting. As it was low season, being one of the few guests on resort made it feel like you had the space for yourself! The three F&B venues opened alternatively for the different meal periods which was okay considering the handful of guests on resort however the service was left wanting. You would think that since there were so few guests, the staff would pay more attention to those were there but that was not the case. Staff at the restaurants and bar were present but could not be found when you really needed them. We would share an appetizer but no sharing plates were offered. Cutlery was cleared after appetizers, no replacement was not offered even after main course was served. Tables missed salt or pepper or both most times at breakfast, drinks ordered served after we finished our appetizers for dinner on our last night and the list goes on. Although these may seem small, it's not what you expect of a five star property - especially an Intercontinental.