Premier Inn Portsmouth North Harbour

I stayed here very recently when it was particularly cold weather. The room was freezing and even leaving the heating on all night it was only just nice. I ate at the beefeater next door which was mediocre at best. I had the steak with peppercorn sauce but the sauce had split and the steak was very fatty (which I didn’t expect for £20+). The worst thing about the hotel is the internet. I struggled to get any websites to load up on the free Wi-Fi and was definitely not paying the £5 to get a faster Wi-Fi service….this should be a basic facility and needs sorting out. Hotel staff are nice and friendly - very accommodating This is definitely a tired establishment, the premier inn 200 yards away (Solent) looks much better but these issues may apply to that one I cannot comment.

I am writing to address an issue with a recent reservation cancellation and subsequent refund request. Due to the cancellation of the Great South Run, I had to cancel my stay scheduled for October 19th. On that day, I called the Premier Inn customer support line at approximately 12:30 pm to request the cancellation. The agent I spoke with assured me that the reservation would be canceled and that I would receive a confirmation email shortly after. However, I never received any such email. It has now been ten working days, and I still have not received my refund. Today, I attempted to follow up by calling the support line, hoping to resolve this matter promptly. Unfortunately, I was met with an unhelpful response, confusing explanations about department availability, and ultimately, the call was disconnected by the agent. This experience has been disappointing, and I am concerned by the lack of support and communication. I can not, recommend Premier Inn.

An enjoyable 6 night stay. Standard room was clean, bed was comfortable and having a bathtub was a bonus. Couldn't fault the Beefeater for breakfast, an excellent variety. Full English was always hot and the staff worked very hard. Only slight negative was the carpets could have been swept after guests had finished their food and left. Reception staff were also helpful and professional.