AKS Porto Heli Hotel

AKS … We stayed at AKS Hotel for 10 days as a family of four with two small children. While the hotel has some positive sides, our experience was unfortunately overshadowed by a major issue: the air conditioning in our room didn’t work and was never properly fixed ❌ The Bad: • Our room temperature stayed around 29–30°C the entire stay, even during the night. When outside temperatures rose to 35°C mid-stay, the room became unbearable — especially for our kids, who woke up every 30 minutes due to the heat. There was simply no way to sleep well. • We reported the issue on Day 1 and were told that the entire hotel was experiencing AC problems and that we should wait one day. • On Day 2, a technician came but only adjusted the settings and said it would cool down. It didn’t. • Later, hotel staff lied, claiming the AC display was defective and that it only looked like the room was hot — but the heat was very real and extremely uncomfortable. • They eventually offered a room change, but it was clearly just an excuse, not a true solution. It was offered late in the evening (around 21:00) and the room was on the 5th floor, making it difficult to move with two small kids. At the same time, they also said a repair team would finally fix the AC, so we stayed, believing the issue would finally be resolved. • The repair team did come, but whatever they did made no difference. When we returned from our evening walk, the room was still 30°C. • Our final nights were miserable – no proper sleep, and total discomfort for the whole family. • We chose not to argue further, just to avoid ending our vacation on an even more stressful note.

Fantastic hotel, pool and amazing staff - in August it is very much a family focused hotel with many young families so bear this in mind dependant upon your preference. Some local restaurants a short walk away, and other around 15 minute walk to the town which was fine for us but may be far for younger children or repetitive beyond 7 days. However, we had incredible food eating out for the week we stayed in the evenings. My main concern was the beach :( It is very unclean, cigarette ends everywhere, plastic and rubbish. This was disappointing as we told reception. There was no attempt to clean it and we were there a week. The girl working at the beach bar wasn’t aware of this being done. Given they capitalise on their lovely beach in advertising, they need to take responsibility for their environment. The beach is small and gritty sand, so it needs to do better at looking appealing. Do not currently come for the beach. The pool is however lovely. Until I see a photo of the beach clean or someone doing this I don’t have faith it will be done. Some of the ‘Garden View’ rooms are located on higher floors with limited views and you may look out onto the concrete second level balcony jutting out from the building. However, we could see the sea which was lovely, and preferred this room compared to one at ground level as the hotel did offer to move us. Overall a wonderful stay made better by fantastic, friendly staff but a mismanaged beach which needs to be addressed urgently by managers because this lets the hotel and its reputation down for me which is a pity, especially for the environment they celebrate on Facebook but are currently neglecting.

We visited for 3 nights while exploring the nearby islands and we were super happy! The staff are very friendly and accommodating! We had a junior suite in the 5th floor with a breathtaking view! The facilities were great and easy to get to from anywhere. The pool was a way we ended each long day and I must say that it was the highlight! Huge pool and great services like quick delicious food. Talk about delicious food, the breakfast each morning was a delight! The front desk staff and our room cleaning staff were just so nice! I wholeheartedly recommend!! Can’t wait to return!

Spacious rooms with wonderful comfy beds, good size bathroom and balcony. Amazing varied food which suits all tastes and cooked to perfection. Desserts delicious, attentive staff, wonderful hospitality, large clean pools, beautiful gardens with grass. Great place for young families with children with lots of daily activities. A wonderful experience generally and will definitely return.

Although large the hotel is comfortable, clean, well run and has excellent facilities. The staff are all very friendly and efficient. Food was presented and the type you expect from large hotel groups but was of good quality. Our stay was very enjoyable and we shall certainly return if visiting the area in the future.

Excellent location right across the beach! Very nice suites! Very friendly staff and excellent breakfast buffet included!