InterContinental Hotels Porto - Palacio Das Cardosas

Top class hotel. Helpful staff and explained everything you need to know. You will not have any issue as the staff will take care of you. No worry for the car parking. The staff did all for you.

Bad experiences. My purpose of this stay was to celebrate our anniversary and would like to give a surprise to my partner. I requested to decorate the room as mentioned in the hotel booking via Ctrip. When we checked in, there is nothing happen and no one told us this request cannot be accommodated. When I contacted the hotel, they said that they didn’t receive this request, I don’t know what’s happened. Anyway, It is what it is and disappointing.

No words.... Has been a trip INSIDE a subway construction area .... And I am not kidding unfortunately. I have reserved a single room kind bed. At beginning the reception assigned me one room at 4th floor exactly in front of jackhammer operators, which made the same noises as in war scenario with 2 beds. Then after my immediate big complain reception have assigned me another room, #209. Different scenario : that was in front of a concrete grinding crane arrives from 8pm in the morning until 10pm in the evening. at 7am the noises of the vehicles began with the relative movement alarm and in the evening after 10pm the workers who hammer gradually finished at 1am in the night. all i have timed videos to prove my experience. I asked several times to assign me a room ON OTHER SIDE (that are outside the "war operation area") but answer was always _ "SORRY SIR, THE ROOM ON BACKSIDE ARE FULL AND WE DO NOT HAVE SPACE AVAILABLE" . Today at check out I have asked a discount, as feedback the receptionist charged me 20EUR more for 2 peer juices I have got from minibar...... I do not know how to describe this experience, I have been many times in Intercontinental and I have been always satisfied.... BESIDE THIS LAST TRIP THAT IS REALLY SOMETHING I WANT TO FORGET Travellers' take extreme care going there !! At least until the subway works under room balcony are finished !!! Can not upload pictures the website tell me "unable to lad" but I can sent ll of them separately