Ceuta Terrace Suites

Our Christmas holiday, which was supposed to be a joyful and relaxing time, was completely ruined by our stay at this so-called 4-star hotel. The experience was nothing short of appalling. The bathroom was filled with black mold—an absolute health hazard. The smell and sight of it were revolting, and it was clear that no effort had been made to maintain basic hygiene standards. This wasn’t a minor issue but extensive mold growth, making the bathroom unusable and deeply uncomfortable to even step into. To make matters worse, the bedroom was infested with ants. They were everywhere—on the furniture, the floor, and even the bed. Trying to sleep under these conditions was impossible. A peaceful holiday was replaced with constant stress and disgust. Adding insult to injury, the hotel staff refused to take any responsibility or action to resolve these issues. When we reported the problems, they were dismissive and made no effort to help. Their indifference only amplified our frustration and disappointment. This experience completely destroyed what was meant to be a special Christmas getaway. We were left feeling stressed, uncomfortable, and deeply disappointed. This establishment does not deserve a 4-star rating, and I would strongly advise against staying here if you value cleanliness, customer service, or even basic decency. A Christmas holiday ruined is something no family should endure. Not only that they were incapable of storing luggage after we checked out leading us to have to drag our luggage around town after the checkout time. Avoid at all costs. Positive reviews were clearly incentivized

Excellent service from all staff. Superb location very central. Super clean and spacious suite. Stylish decoration and good quality furniture. Comfortable beds, coffee machine in the room, desk, sofa and TV with Netflix. Great breakfast with lots of options. Special thanks to the wonderful staff.

Wir waren rundum zufrieden. Netter Empfang, zuvorkommendes und nettes Personal, tolle Lage und Preis-Leistung absolut klasse. Die Zimmer haben ein schönes Ambiente und sind allesamt ausreichend groß. Vom demher absolut empfehlenswert.