La Roqqa

One of the worst hotel experiences we’ve ever had. I fully understand that mistakes happen – we are all human, and delays can occur. But it’s about how you handle them. Check-in was supposed to be at 3 PM, but our room still wasn’t ready. We were taken to the room, then told it wasn’t ready, and had to go back, leaving us awkwardly standing around. We were offered some water, but that was it. A proper 5-star hotel would have handled this differently, perhaps offering a small gesture or snack, but nothing was done. The rooms are also very small for the price, with hardly any storage space, and do not meet a 5-star standard. We booked a day trip for which we paid an above-average price, far higher than normal for Italy. Due to a clear mistake on the hotel’s side, we had to spend hours on the phone during our trip, which completely ruined the day. After lengthy discussions, we were told the hotel would make it up to us, but we never received an apology or any compensation. Instead, the issue was never mentioned again, and we were ignored by staff in the days that followed, which is absolutely unacceptable. For example, after the incident, when we asked for dishes and leftover food to be cleared from our room, it was simply left there overnight. This may seem like a small detail, but it reflects a lack of care and attention that is not acceptable in a hotel claiming to be 5-star. There is a complete lack of management presence. The restaurant staff seemed overwhelmed even though the hotel was not full, and the reception staff appeared unprepared to handle issues. Sadly, there is none of the warmth and hospitality you expect from Italy here. From service to food, nothing meets the standard, not even that of a 3-star hotel. This hotel markets itself as a 5-star property but does not deliver on that promise in any area. I normally love recommending hotels, but in this case, I can only strongly advise against staying. There are far better and more reasonably priced alternatives in the area that truly understand hospitality.

We loved our stay here. The hotel is beautifully designed and the staff are great. We especially liked the roof top bar and restaurant with views over Porto Ercole. It was very hot when we were there so we spent most of our time at the beach club which was great, a pretty little beach and nice casual restaurant for lunch, transfer to and from was very smoothly and easy. There was also a great little bar just above the beach club at the top of the hill which had great views and nice for a sundowner at the end of the day!

We had a great time at La Roqqa in Porto Ercole. Luca, Martina, Marica and the entire staff were friendly and accommodating and helped with many recommendations and bookings. Also the beach club included was amazing, relaxing and a highlight of our trip! We hope to return for longer next time we are in Italy. Grazie mille al team di La Roqqa! Jerry and Marietta

We had the most lovely stay at La Roqqa, such a great spot for couples and families alike! Visited for the first time in 2023 as a couple and had to come back with our newborn this year. Staff were so amazing and made sure we were well looked after, Italians are so great with kids. Gave us great recommendations for things to do and places to eat. As we travelled with a baby most meals were enjoyed at the hotel, food is delicious especially enjoyed the yummy breakfast. It’s probably one of the chicest hotels I’ve stayed at, interior is fantastic with designer pieces in every corner. The rooms are clean with everything you need and the bathroom was stocked with luxurious amenities. We were offered a cot for the baby and there was plenty of space for his pram and baby things. We really enjoyed our stay and left feeling relaxed and recharged!

We stayed at La Roqqa for 3 nights in mid-September 2024. What a terrific place. We will definitely return. It’s a very classy 5 star boutique hotel. Think: modern relaxed luxury. Our main takeaway was the attention to detail. Everywhere you looked – whether at the design of the lobby; the bedroom fit-out; the little extras – it felt like a group of people had sat down and worked out how to make it as good, high quality and stylish as they could. But the overall feel is relaxed and informal. This is not a stuffy place. The staff seem mostly relatively young but very smooth and friendly. Service is slick and very efficient. When we chatted to them, many of the staff seemed to have worked in international high-end hotels around the world but have been attracted back to La Roqqa and brought their expertise and training with them. Small touches – like remembering from Day 1 (and then us never having to repeat) our still/sparkling water preference, that one of us didn’t eat cheese, or what we ordered for pre-dinner drinks – really impressed us. It’s not a big hotel but our room had a lovely view over the town and harbour. Food was really great – especially the tasting menu – but breakfast also. Again, everything we ordered was of a great quality and beautifully presented. There’s no pool but the quick shuttle to the beach club takes less than 5 minutes – and the level of service and food was continued at the beach club also. Porto Ercole itself is really nice: a relatively small harbour town that’s an easy walk from the hotel. It seems authentically local and Italian, and not spoiled by an invasion of global brands/shops. The connection with Caravaggio is interesting – and it’s surrounded by a series of forts which can be visited (although we didn’t have time – so we’ll do so on a next visit). Getting there from Rome airport was a really easy drive.

A very relaxing stay in this beautifully designed and elegant hotel. La Roqqa is an oasis of calm and tranquility made more so by the wonderful staff whose attention and service always came with a smile. The beach club, effortlessly spilling from the vantage points of the gardens and rocks down into the stunning sea, was perfect for relaxing days in the sun and sea and enjoying chilled evenings.