Brentwood Hotel

As soon as we entered the property we could see it was a dirty, unwelcoming place. No one at reception to check us in, it actually looked like a dumping ground behind the desk, carpet old and dirty. Rang the bell several times (don't think it worked) we waited for 10 minutes, still no one arrived. We left to go and have a few drinks before returning later in the evening. Still no one at reception, so we walked through the dark noisy bar to find someone to help. Two men behind the bar told us they had no booking for us, and said we had probably booked through a dodgy website that takes money but no booking and should have phoned the night before to confirm booking ( I thought the idea booking online was to cut out calls) I said I paid through PayPal and I would log on to find out where the payment had gone to. Before I could even swipe my phone to open, my booking suddunly appeared on their system. The bloke that was on the computer just walked off without saying anything the other continued to serve people drinks and we just stood there. After a short wait the one behind the bar said are you waiting for your key? Really odd!! We were shown to our room . Room was awful, walls paper thin, we could hear a kettle boil , phone vibrating with alarm going off next door (actually thought it was in our room). Strange small locked door inside our room that was a fire exit, I could hear someone on the other side (wierd) . Walls were dirty, carpet grotty and there was one curtain up at the window. No curtains in bathroom, this was a pain as the bathroom door was glass so the sun glared through into the bedroom very early in the morning. Toilet made an horrific sound when flushed, must be heard throughout the whole building. Music down stairs went on till 1.30 in the morning, you can hear people outside coming and going, shouting so unable to keep window open. After that, there was silence until 5.30. Worst hotel I've ever stayed in and DEFINITELY won't return.

We have stayed here twice this year had a fabulous stay would deffo recommend good entertainment on the premises and very pleasant staff will be going again swn cant wait to visit porthcawl again we love it down there

We booked last minute and my god wish we hadn’t decided to stay here , the moment we walked in there was broken glass over floor good impression. The owner is very blunt and not welcoming at all , we arrived early and understood room wouldn’t be ready till 4 so left bags . Went back later to check in given Room 26 well we would have been better sleeping in the beach it was absolutely appalling we go away quite a lot and this place has got to be the dirtiest we have been to . There was karaoke on downstairs till 1.30am and we could still hear it 3 floors up , then to top it off we had a couple outside our room at 2am arguing and shouting. This hotel is suitable for a Hen or Stag weekend if you don’t mind roughing it . The owner needs to take a course in customer service his attitude is disgusting , there are much better hotels in the area don’t waste your money staying here .