MG Cocomo Resort Vanuatu

Staff were lovely. The resort is run down and nothing like what was advertised. No TVs worked, no bathrobes, no beach, not sound proof, spa was unusable, toiletries, bottled water, tea and coffee was not restocked, bins not emptied, ant trails and cockroaches, loud music and yelling from across the lagoon, holes in walls with wires hanging out, broken or missing light bulbs and major plumbing problems. The toilet backed up through the shower drain, no maintenance man available. Two days later our villa was flooded with raw sewage. Belongings that were not soak in sewage smelt like sewage. Chinese man, Alex, was just going to mop the floors. We were eventually moved, twice, first villa had cockroaches in the fridge and same plumbing problems, second move was to a mould apartment with an unusable shower. We slept in the clothes we were wearing as our belongings were scattered between three villas and the resort laundry. Management, Annie, was unsympathetic and unhelpful and we were offered a free meal. Our belongings were washed and given a full refund after constant complaining. The swipe cards also opened other apartments. Four rooms was the most we seen occupied at any one time. Why can this resort advertise what they are not offering? Going through previous reviews it has been like this for quiet awhile. Shame on the booking agents.

Cannot fault the staff, they’re all absolutely lovely. The actual villa was horrible and run down. Lack of cooling downstairs, the kids bedroom had a fan with no blades. Furniture stained, missing cupboard doors. No mention they were commencing loud works, early am’s, on a new centre right by the pool. Missing palings on the jetty. Very run down. We stayed one night and moved to a resort 2 minutes away. Unable to get my 3k back, which was a lot for only for a few nights, and that was with 1k discount for last minute deal.

The ground floor rooms were excellent, great pool and view of lagoon. Please check before you book that there is a TV in your room that works. TVs have not been working for 5 months now. They did initially blame the earth quake, that is not true. Staff were lovely.

Absolute deception! I never leave reviews, but feel its absolutely (!) needed because this place needs to be closed down and fully renovated before anyone hurts themselves here or something really bad happens. Beware, false advertising, beyond horrible conditions. No pool, no restaurant outside specific eating hours (max 6pm). Staff were absolutely lovely but it stops there. Rusty nails, screw and broken metal in children play areas including seats/backrests, no staff after 6pm, no lights in room, no working TV(tv power plug is not even compatible with power sockets), looks beyond abandoned but still charges full rates. Spoke to staff before arrival and No one mentioned anything... specifically asked about food and drink options + availability due to traveling with kids. BEYOND Horrible stay, we have children and booked for a week but left within 24hrs. Again staff is lovely and we feel for them dealing with this, but this place should not be bookable all.

Extremely disappointed. Terrible management (Hong Kong owed, not locals) If you do make the mistake of staying here, watch your bank account closely! I was charged twice and had to argue to receive it back. Rooms smelt mouldy and are noisy.

Excellent Stay! Absolutely an incredible stay. I stayed in one of their waterfront villas, and it was amazing! Great shower, a jacuzzi, kitchen, even a washer and dryer! All in all the best place to stay in Port Vila