Tài Khoản Khách
ngày 28 tháng 11 năm 2024
We have just returned from a 5-day holiday at the resort. We are not members of the Club Wyndhum time-share program, but were asked to participate in a 'sales' presentation. We declined. I am so glad that we did, especially when you consider the financial cost of membership and our experience on this occasion. Overall, we were very disappointed with the resort. We saw people openly taking glass into the pool area, and even relaxing in the pool while drinking from glass. I did ask a bar staff member who insisted that they only use plastic when they know people are going into the pool area. I have been around long enough, and have worked in hospitality, to be able to identify the difference between plastic and glass, besides beer stubbles are not made of plastic, and there were plenty of them in the pool enclosure. Our room had an overwhelming smell of prawns. We tried to ventilate and deodorise as best we could, but the smell remained. I fail to see why the cleaning staff had not extracted the carpets before allowing new guests to enter the room. The extracting process only takes a day to complete and the smell was very noticeable. Lastly the bed was literally the worst we have ever slept on. The mattress felt like it was made from an ironbark tree slab that was covered with a piece of material. We were lucky to get a few hours sleep each night. The lounge chairs were uncomfortable and lacked any reasonable padding. The only way to relax was to lie on the smelly carpet. Certainly it was not possible to sit in those chairs for more than a few minutes. So, if that is the quality of these expensive time-share resorts I am convinced we will never join.
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