Helnan Hotel - Port Fouad

Alles war perfekt! Ich war rundum zufrieden und kann dieses Hotel auf jeden Fall weiterempfehlen. Hervorragender Service: Das Personal war unglaublich freundlich und hat den Aufenthalt noch angenehmer gemacht. Frühstück: Das Frühstück war einfach klasse – eine tolle Auswahl und super Qualität. Lage: Die Lage war ebenfalls perfekt und hat meinen Aufenthalt noch besser gemacht. Vielen Dank an das gesamte Team für die schöne Zeit! Ich komme gerne wieder.

تعامل العاملين فيه راقي المطعم جيد الشاطيء خاص وجيد أوصي السائح العربي بالتجربه

The moment I reached the hotel by car , a staff member asked me to carry the bags from the car to a mentioned spot inside the reception. I arrived at 2 pm to avoid the check in hassle , but to my surprise dozens of families were sitting around waiting to check in . Staff are totally untrained , unprepared and unprofessional . They seemed surprised by the number of rooms checking in which is totally unbelievable. They checked in someone else into my room “the room was registered with my name on their system already “ but the handled the keys to someone else . And I finally reached the room by 4:15 pm . The linens looked awful and not laundered , hair clumps on the carpet, screws on the carpet and flies roaming around the room . Apparently the view from the room was great . A double room with a 4 year old child on check-in had only 1 of everything (1 towel…etc) . Upon trying to call the reception to request the missing, they never picked up . I had to go back to the reception and as expected the reception staff were careless as always . I requested the GM , Mr Gamal abo Elazm who apparently was the only professional staff member on premises and apologized a lot for all the past events . Upon going back to the room I found all the missing were added with a fruit bowel as a compliment from Mr Gamal who I would like to thank a lot . Rooms are not spacious but newly refurbished, they miss the cleanliness by the staff . Tv wasn’t working. Pools are massive , clean but nowhere to stand as always staff are not helpful , They only handle you the towel cards upon your request , towels are mostly unavailable and they keep saying we are checking the laundry. imagine that I witnessed a young boy soaked in water after getting out of the pool asking for a towel , and the staff replied go to the reception first and get a towel card . Breakfast lacks the minimum quality, the food is not eatable . You can feel the taste of processed butter and oil in every bite . The restaurant is a mess . Staff waits for you to go get a sip of water and throw your food away ! You wait too long before finding a seat .

Nice located hotel Very good landscape and veiw Good helpful team members Good pool for children and adults Average lunch and dinner Need to give more attention to maintenance the lift for meeting room gets out of service twice during the meeting time

The hotel was far from what you would expect from a 5-star establishment; it’s more like a 3-star at best. The cleanliness was subpar, and the breakfast was disappointing — it didn’t seem fresh, and it felt like they reused the same food every day. Room service was indifferent to our requests. For the high price we paid, the only redeeming feature was the pool. Here are some of the issues I encountered during my stay: 1. On our first day, while having breakfast, I noticed some managers sitting in the restaurant smoking and laughing, even though it’s a non-smoking area. After their meeting, one of them casually grabbed a piece of cake with his hands — completely ignoring basic hygiene rules. 2. On the first day, I asked a cleaning staff member for directions, but instead of answering, he asked for my room number, which made me uncomfortable since I was just asking about the restaurant. 3. When we entered our room, it wasn’t clean at all. There was a lot of dust, especially on the lamp, which caused problems for our baby who is allergic to dust. 4. At check-in, while I was at the counter, the porter started grabbing my bags without asking, which felt intrusive. Overall, I can’t recommend this hotel, and I’m surprised this level of service is associated with the Helnan brand.

The hotel furniture is luxurious, but unfortunately, the pillows did not meet my expectations. The service was very poor due to a lack of staff. The air conditioner at the reception was not working; only a desert cooler was available, which did not sufficiently improve the weather. Additionally, the air conditioner iat the corridor was ineffective, making it uncomfortably hot. The beach is perfect, but it is too much seashell in the sand, which makes you wear your slippers. Breakfast was decent but lacked variety. They dont care about serving hot milk for coffee, its only warm milk. Additionally, cold milk for cornflakes was not available daily. Finally, I called room service to request a bellman, but after waiting 20 minutes with no response, I had to carry my own bags. This lack of professionalism was disappointing.