Sheraton Grand Mirage Resort, Port Douglas

酒店環境還可以，之所以給超級差評，因為酒店幫我們按排的小型七人巴士，我的小包忘在車上，護照卡身份證還有二千多澳幣里面，酒店一直借口說找不到是哪家車行司機，幾個小時也沒消息。直至我去警局報警，警察打電話過去問，他們又說cctv沒拍到我拿過包，又說車里也沒有，我是在餐廳吃飯1:40買單，1:50上去大堂坐車，包包放在車里的。總之就是推脫不肯負責找出司機給我，我沒想到一間國際五星渡假村會做出這樣事情。酒店負責叫的車可以告訴我找不到哪台車，報了警又馬上草草告訴警察說幫我找了找不到。中間幾個小時也沒聯絡我說找不找到啊，明知我要護照登機。這樣一間完全不負責任的酒店大家入住真的要小心。我一整晚拿不到酒店身無分文，全都因為酒店幫我按排車导致。如果我直接自己叫uber 還可以找到車主不要現金拿回證件。但酒店不肯交出司機和車牌，異國他鄉我真的不知道怎麼辦了

Not the best place I’ve ever stayed but I do recommend it as it has nice pools.

這次入住體驗可以説是非常糟糕，完全配不上這個價位和所謂的星級標準。雖然房間還可以，酒店環境也算不錯，有24小時健身房，但整體服務和管理真的讓人非常失望。 最讓我不能接受的是退房之後的“偷扣費”行為。我退房時確認過賬單，衹有兩筆餐廳消費，而且我在前台也問清楚沒有其他費用。但第二天卻突然多出一筆水的費用。這瓶水我根本沒有喝，是我當天出海回來發現地上有一灘水，水瓶可能是凍裂了，根本不是我造成的。這筆費用不該由我承擔，工作人員也沒有當麪説明，等我離開之後才悄悄扣款，非常不誠信，讓人覺得被坑了。 餐廳方面也很讓人失望。The Deck 餐廳的牛排和羊肉居然是苦的，完全無法入口，難吃到離譜。The Lagoon 餐廳稍微好一些，但也衹是普通水平，不值得特意去吃。 而且我原本預訂了兩間房，結果入住當天衹給了一間，理由是另一間還沒清理好，一直拖延，嚴重影響了我們的入住體驗。 這家酒店看似高檔，實則管理混亂、服務不到位，甚至有些欺客的行為。我絕不會再來，也不會推薦給任何人。 This stay was extremely disappointing and definitely not worth the price or the so-called star rating. While the room was decent and the hotel environment seemed okay with a 24-hour gym, the overall service and management were a major letdown. What I found completely unacceptable was the unauthorized charge after I checked out. When I left, I confirmed the bill at the front desk — there were only two dinner charges, and I was told there were no other fees. However, the next day, an additional charge appeared for a bottle of water I never consumed. I came back from a boat trip that day to find a puddle on the floor and a water bottle that seemed to have burst, possibly from freezing. This was clearly not my fault. Yet instead of discussing it with me, the hotel silently charged my card after I left — an extremely dishonest move that felt like a scam. The restaurants were equally disappointing. The Deck served steaks and lamb that were inexplicably bitter and completely inedible — some of the worst food I’ve ever had. The Lagoon was slightly better, but still just average and not worth a special visit. On top of that, I originally booked two rooms, but when I arrived, they only gave me one, saying the other wasn’t ready yet. It took ages to sort out, which seriously affected our plans. This hotel may look upscale on the surface, but the reality is poor management, subpar service, and shady practices. I will never stay here again and would not recommend it to anyone looking for a reliable and honest hotel experience.

做為度假酒店，整體的環境和飲食相當不錯。在酒店躺了一天，吃個飯，遊個泳，生活很享受，很愜意。酒店房間雖然有點老，但是寬敞，明亮。

酒店真的太老了 泳池底部都脱落了 房間也很潮 我們訂的是直通泳池房 房間裏還躺了衹死掉的甲殼蟲 床品也很次 睡的最不舒服的一晚 第二天一早立馬退房了 唯一不錯的酒店裡Lagoon餐廳 口味很不錯 避雷

聽説接待了不少名人，風景很美，就是海邊不讓下，有鱷魚