Hibiscus Resort & Spa - Official Onsite Reception & Check IN

Our experience was not a good one. When we first arrived we were told our room had a leak and we were put in a smaller studio room that overlooked the car park. Two days later after complaining we were finally moved to a two bedroom apartment. We had initially booked a 1 bedroom apartment. We were told to try not to use the whole of the apartment!! Our accomodation was booked through luxury escapes and the Manager at Hibiscus Matt kept asking us if we had received a call from them. This had nothing to do with luxury escapes it was down to bad management of the resort, not very good customer service and we believe they had double booked our room. Matt the Manager originally said he could give us vouchers as compensation but all we wanted was the room we had booked and we felt we were being lied to.The pool was cloudy and the other pool could not be used due to construction in that area. The apartment we were moved to was nice but we lost three days of our holiday staying in a tiny room overlooking the car park!! (We were only in Port Douglas for 5 nights) The resort is situated on two busy roads and is very busy day and night. We would not stay at this resort again and would not recommend it.

Great position,staff on reception extremely helpful and efficient, great bbq areas and 2 pools we are regulars to Port Douglas as we are locals in Cairns and will definitely stay again at Hibiscus.

In a great central location. Within walking distance to shops, supermarket and eating cafes and restaurants. Staff were very friendly. The gardens and pools were well kept and very inviting. We used the BBQs which were clean and looked relatively new. Parking was easy. Our unit was ideal for the two of us. Kitchen a little small but adequate and well equipped. Bathroom looked recently refurbished, modern, fresh and clean. Bed was very comfortable and lounge area was also very comfortable and well equipped. No hesitation in returning to Hibiscus Gardens. :)