PD Avillion Admiral Cove Private Unit-Up to 4 Pax

I'm so satisfied to staying here for 2 days 1 night. Will repeat again here! 💯

The check-in process is not convenient and user friendly, especially for overseas visitors. First we received a message requesting a deposit and the message is from Airplan ! We do not know and are not aware that Airplan is the management company looking after the private units. When we booked via Trip.com, there was no mention of deposit and more so the name of the management company Airplan was not mentioned. When we received WhatsApp messages for transfer of deposit, we were afraid that it was a scam !! So we did not response until we reached the hotel and spoke to the receptionist. We also noted that Airplan gave only the name of their bank and account no. It is not easy for overseas travelers to effect an immediate transfer online to their bank account ! So please give more information related to this deposit payment in your website so that future clients can be readily informed and do the necessary transfer well in advance before they start traveling. This form of payment works well for Malaysians, but not convenient for overseas travelers. However we succeeded to contact Airplan by WhatsApp and we could pay the deposit in cash to a third party who came to see us at the hotel reception.

everyhg is ok. easy to check in.

Late check in and early check out time, not worth of the payment. Old amenities and my husband get bitten by bed bugs. Location was good.

Upon out arrival to this property, we had to contact the property mgmnt team (Airplans) by phone but no answers. Then we tried adding their local phone no. via WhatsApp and able to get responses. When receiving the Floor and Unit no. info. through WhatsApp, they would not given us the passcode for the door key and demanding us for a RM 200 beforehand. So, we started calling them via WhatsApp and commenting that there is no deposit mentioned anywhere through the booking platform (Trip.com) at all. The lady on the WhatsApp called started yelling and telling us to vacate the room right away should we refuse to pay for the demanded deposit. By all means, we would not have any problem had such deposit policy in place and explicitly stated in the booking platform / listing. Having travelled from Bangkok (by plane) to KL and by Grab car from KL to this property in PD, it was already exhausting already. Now had to deal with this unexpected demand on the spot by Airplans team, it sure was an unpleasant experience. In addition, the Wi-Fi internet was down the whole stay. We had to use our own mobile data to use their TV set. Hope they will improve things in the future though. Cheers, A sensible Thai couple.

The beach is clean and the water is superb. The pool is slightly small for adults, its more suitable for family with kids. Room is clean, AC is comfy, The host gave very clear instructions for check in. The hair dryer is good.