Super 8 by Wyndham Port Arthur/Nederland Area

Everything was ok

Great rate and room. Stayed in port arthur in March at the holiday inn but their rates increased 100%, new regional Mgr so we checked around and elected to try super 8 out. Breakfast bar was less than IHG's but with $100/night rate difference what was provided was more than adequate. Only complaint, cereal and no milk and waffle maker with no batter

The property was fine. However, I was offered early check-out in the app as I completed the pre-check-in process. I declined it, but then changed my mind. When I arrived at the desk, the desk clerk was on the phone correcting a billing issue. Instead of politely greeting me, she pointed to a chair and told me to take a seat and wait. When she completed the call, she did say hello, and when asked if I could have early check-out she said it was not allowed. I did not dispute her statement. The next day at check-out, I had a similar experience with the same young lady. As I approached the desk to check out, I was greeted by a maintenance lady who was sweeping the floor. The young lady was on the phone again addressing another billing issue. I stood there for a minute as she continued talking, but not acknowledging me. The woman who greeted me prompted her to assist me by stating to her that she had a customer to assist. The young woman hung up the phone, and I gave her the key card. I was attempting to share with her that early check-out was offered in the app, and they may want to change that, but she kept speaking over me. I paused to let her make her statement, and then shared the information with her. While the facilities were fine, the young desk clerk's demeanor was off-putting. I hope she just had two difficult days, and this is not her normal demeanor. However, I visit the area quarterly and generally stay overnight 1-3 nights; I would not stay here again.

Not fancy, but Practical My stay was a bit stressful. I could not get local channels on the TV. The manager couldnt either. The maintenance man came, however I was getting ready to leave.

Everything was great other than breakfast. They were out of eggs, milk, fruit looked old, waffle batter empty, didn't seem to be anybody tending to it..etc.

There was a roach in our room and there was a sign on the mirror stating that they only wash the sheets and towels every three days.