The manager of this establishment was unprofessional.
After her staff sent a pay link to my phone to pay for a stay and received a confirmation booking number, our workers were still asked to pay for the room although it was already paid (double charged). when asked for a refund the manager said she does not do refunds and I had to call ******* to handle the charge although I had done the transaction (I was calling about) through her staff. We were still charged even though the gentleman checked out the same night they checked in DUE TO POOR SERVICE. They did NOT change the status of the reservations even though the gentleman checked out and asked for him to return to the establishment AGAIN to check out. It was a waste of gas, money, and time.
Dịch